SCAM, STAY AWAY In process of trying to get my money back. I made a purchase on July 6th and its July 21st, still no product nor tracking number! I went on their website to send an e-mail and it won't submit stating "system error" their website also states delivery 6 to 8 business days anywhere in the country. Don't order from them, total scam!!!

Bravotti Black Glass Gold Metal Mosaic Tile The tile is exactly as photographed, color is true. What I did not expect was the quality. Exceptional. The metal is attached to a ceramic tile for backing, other tile makers, tiles with metal are open backed. All the tiles are straight and true. Can not wait to see it on the wall. ABSOLUTELY BEAUTIFUL. Ordered, then received an email for feedback, tiles arrived before expected, came from Amazon, but I ordered direct from company, although Amazon does carry this tile. Super pleased.

Stuck in customs My package was shipped but has been stuck in custums in Chicago for a week already. I have contacted Bravotti but as of yet my package is still in customs.

Order status cancelled Placed an order today, logged into my account afterwards and the order status = "cancelled." There is an area for comments but no comments were provided. Tried talking to live agent- none available. Tried to submit a ticket- error message. A few hours later a representative contacted me to advise the cancellation status was an error and advised the product was ready to be shipped. I decided not not proceed. Company offered refund. Hoping the refund will be processed with no further issues.

When I ordered the sample I expected to… When I ordered the sample I expected to wait three weeks....it arrived within ten days. The only bad thing was that all of the correspondence was in Chinese. I noticed a place on the paperwork that said ‘print in English’ I think this was an accident/error. I’m glad I took a picture of the screen when I placed my sample order or I would not have had ANY WAY to contact the vendor to order. I have not placed my order yet but plan to!!!