When I ordered the sample I expected to… When I ordered the sample I expected to wait three weeks....it arrived within ten days. The only bad thing was that all of the correspondence was in Chinese. I noticed a place on the paperwork that said ‘print in English’ I think this was an accident/error. I’m glad I took a picture of the screen when I placed my sample order or I would not have had ANY WAY to contact the vendor to order. I have not placed my order yet but plan to!!!

Order status cancelled Placed an order today, logged into my account afterwards and the order status = "cancelled." There is an area for comments but no comments were provided. Tried talking to live agent- none available. Tried to submit a ticket- error message. A few hours later a representative contacted me to advise the cancellation status was an error and advised the product was ready to be shipped. I decided not not proceed. Company offered refund. Hoping the refund will be processed with no further issues.

need better packaging for shipping I ordered 3 boxes of the Multicolor Porcelain Mosaic Tiles Tiny Square tile for my backsplash. It arrived in 3 boxes, only 1 of which had a foam cushion around the 12 x 12 tiles. One of the other boxes was fine, no damaged tiles however the 3rd box's corner was damages and 8 or of the 11 12 x 12 tiles inside were damaged in some way-tile pieces off at one corner or entire 1 or 2 rows askew in that corner. I hope I ordered enough extra to compensate for the damaged tiles. Other than that the tiles are just what I wanted!

SCAM, STAY AWAY In process of trying to get my money back. I made a purchase on July 6th and its July 21st, still no product nor tracking number! I went on their website to send an e-mail and it won't submit stating "system error" their website also states delivery 6 to 8 business days anywhere in the country. Don't order from them, total scam!!!

GOOD Slow answering e-mails. After ordering on web site, the delivery was fast. I ordered 1 sample of 1"x1" porcelain mosaic, the color matched my expectation but the size was more a metric size. Not their fault but they should learn that doing business in USA will require US sizes.. All together I am positively happy but won't purchase from them because of the size issue.