GOOD Slow answering e-mails. After ordering on web site, the delivery was fast. I ordered 1 sample of 1"x1" porcelain mosaic, the color matched my expectation but the size was more a metric size. Not their fault but they should learn that doing business in USA will require US sizes.. All together I am positively happy but won't purchase from them because of the size issue.

There is zero communication on order… There is zero communication on order status nor any tracking information sent. A customer, should not be left unaware as to where their order is in the process and no clear means to contact for status. Some people need to cater to be present to receive their order this cant be done with zero ETA. I would never place a large order with your company because you go dark after order confirmation. Updates including shipments tracking and ETA should be standard procedure.

I love the colorful tile pattern I love the colorful tile pattern! Although shipping was all the way from China, nothing was damaged, but it did take awhile- about 2 weeks. Have not yet had it installed so I cannot give it 5 stars, but hoping for good things!

When I ordered the sample I expected to… When I ordered the sample I expected to wait three weeks....it arrived within ten days. The only bad thing was that all of the correspondence was in Chinese. I noticed a place on the paperwork that said ‘print in English’ I think this was an accident/error. I’m glad I took a picture of the screen when I placed my sample order or I would not have had ANY WAY to contact the vendor to order. I have not placed my order yet but plan to!!!

The quality of the tile was good and… The quality of the tile was good and resulted in a nice finished job. The product was 12" x 12" sheets of small mosaic tiles probably about 1/4" square each. Some sheets had tiles that fell out during shipment but not so many as it presented a problem. One challenge I had was finding borders. I looked for pencils that were of approximate thickness but it was difficult to find anything. If Bravotti would have offered them I would have included in my order. However, the tiles look really good installed and grouted.