Kim Sikkema in the Migala Carpet One … Kim Sikkema in the Migala Carpet One Floor & Home at 6400 Gull Road in Kalamazoo – MI – 49048 was my sales rep and she was OUTSTANDING! I appreciated the time, patience and guidance she provided. Additionally the team that installed my carpet were extremely professional and knowledgeable. Lastly, the professional who came out post my home move to assess an issue (due to movers) was great. Overall all...beautiful product and excellent service provided by this team! Thank you, Karen

Carpet was defective and reordered Carpet was defective and reordered. The reorder was also discovered to be defective. I am currently waiting for a second replacement.

Consistently happy customer Consistently happy customer! Anytime we are ready to update flooring in our home, Migala is our go-to place.

Bad experience Salesman very nice, but between the scheduler and installer, this has been a horrible experience! Was told installer would be here between 8:30 and 9:00 am. Never showed up until after 12:30 pm. I made several calls during this time, getting several reasons why they weren't here. When they finally showed up, lead installer read his plans wrong, was rude, and they left me with a huge mess! Then were leaving without moving my furniture back. On the lower level, they didn't bother putting my things back at all. Very poor communication from scheduler and none from installer. I took a day off work, missed a scheduled appointment. Not sure I would use Migala again and would not recommend them to others.

sales team knowledge of product Purchased Italian tile which is a great quality product for entryway (12x24" tile and mosaic tile 1x3" for edges). I'd spoke with sales team numerous times about having a random pattern for the mosaic tiles and it was never mentioned that if the factory didn't provide laminated backed mosaic's in a random pattern (which factory doesn't do), they basically wouldn't do the install (which factory doesn't do), as it takes a lot longer to do them individually. I learned of all this the day the installer (very nice, knowledgeable guy) showed up to do the install, which I ultimately had to cancel.