Tried to use this service once and at… Tried to use this service once and at its origins it was good. In 2024, horrible - no communication and the designer did not even cancel - she simply stood me up. I cleared my AM to take a 7:30 call and that woman did not even deem necessary to notify she is not showing up. Trying to get my money back and will make sure that all my friends are aware of this scam.

I used Havenly for a whole house design… I used Havenly for a whole house design in 2021 and loved it. I spent over 30k with them and loved my designer so when I moved to a new house, I needed to do one room and engaged Havenly again. I have to say they are a completely different company now. My biggest complaint is their customer service team. They have absolutely no way to speak to a human being. If you call the number, it makes you send an email and they have 48 to 72 hours to get back to you. They don’t update the shipping details from their vendors frequently enough. The delivery dates they give you go by and then you email them and they don’t respond for days when you are expecting items. That gives them a built-in excuse because they seem to always blame the vendor. I ordered a leather sectional from them, and it was delivered by Wayfair, but had a damaged piece. The driver had me text the pictures of the damage and then Wayfair called me immediately to replace the item. The day they were to replace the item, they never showed. After spending 45 minutes on the phone with Wayfair customer service they told me that the account had been flagged for fraud because the credit card number is not the same as mine. They said Havenly has to call them. So I waited a week and a half for the replacement and then now I have to wait for Havenly to get back to me which will take days. Their design services are excellent. The customer service model is really really awful. I recommended Havenly to many many people, but will never do it again. I hope to finally have this sofa situation resolved, but I know it’s going to be a nightmare.

Great Experience Redesigning my space Really great experience working with Havenly, specifically Sarah Cerda as my Designer. I moved apartments and was looking for help to update the space, but still keeping the couch and some other pieces in the room. Sarah worked on mood boards and a floor plan with suggestions I had not even considered. She then worked back and forth on three different concepts, incorporating our feedback on styling and price along the way. We are thrilled with how the space came out and how helpful it was to have someone help suggest design ideas and actual items. I was super overwhelmed by all the possibilities and could not have gotten the space done without Sarah's ideas. She was patient and always happy to provide alternative options and I would absolutely work with her on another room in the future! I've also recommended Havenly to SO many friends! Thanks Sarah :)

So happy I discovered Havenly My experience with Havenly has been wonderful! Christina N is a joy to work with. She has an excellent eye, a knack for picking up on your personal style, and is endlessly patient. Thank you for being so generous with your genius, Christina!

Lucia is amazing OMG, Lucia was amazing and went above and beyond to transform our chaotic living room into a peaceful and cozy space that centers relaxation and socializing while keeping its function in our busy household. Her design was beautiful. She was so collaborative in bringing our vision to life and found creative solutions to our needs and oddly shaped room. We were instantly drawn to Lucia’s style and beautiful renderings. She was a pleasure to work with and was able to draw out our style, which doesn’t neatly fit into standard boxes. As US-based clients, we found that working with an international designer brought fresh ideas that we loved to our design.