poor service all around The concept I received didn't have the entire room. It was set up exactly how my room is set up now. I spent a lot of time giving them details on what I needed from the room and received nothing comparable to what I asked for. They decided to refund me. However my bank directly contacted me and said that the refund was not completed because "the merchant did not complete this transaction". They can't design a room or complete a transaction correctly, do not use them. It's a waste of money and you won't even see your refund. You've asked for more details. But your customer service team has been less than helpful. My banks states you did not complete the transition on your end. I reached out again today with no response.

Got a lot more than I was expecting My designer was Angelica Henriquez and she was amazing. Loved her personality. When I first went through the call, I was just spewing all the things wrong with the space and she resolved them all! I had already sent in the photos, so she did have time to review those. I did have to wait quite a while for my first appointment, but I'm assuming the business is taking off and they're getting busier! After the initial call, she made some tweaks. There was an option for another call, but I only needed to correspond via the online platform. My main concern was how to arrange furniture in a somewhat odd space that is a dining room, with a fireplace. Wanting to make the fireplace area more cozy--and we did! I had not thought of arranging furniture in the way Angelica provided. Loved that you could shop right from the screens, plus the overhead blueprint also gave you the sizing.

Tried to use this service once and at… Tried to use this service once and at its origins it was good. In 2024, horrible - no communication and the designer did not even cancel - she simply stood me up. I cleared my AM to take a 7:30 call and that woman did not even deem necessary to notify she is not showing up. Trying to get my money back and will make sure that all my friends are aware of this scam.

Great Experience Redesigning my space Really great experience working with Havenly, specifically Sarah Cerda as my Designer. I moved apartments and was looking for help to update the space, but still keeping the couch and some other pieces in the room. Sarah worked on mood boards and a floor plan with suggestions I had not even considered. She then worked back and forth on three different concepts, incorporating our feedback on styling and price along the way. We are thrilled with how the space came out and how helpful it was to have someone help suggest design ideas and actual items. I was super overwhelmed by all the possibilities and could not have gotten the space done without Sarah's ideas. She was patient and always happy to provide alternative options and I would absolutely work with her on another room in the future! I've also recommended Havenly to SO many friends! Thanks Sarah :)

So happy I discovered Havenly My experience with Havenly has been wonderful! Christina N is a joy to work with. She has an excellent eye, a knack for picking up on your personal style, and is endlessly patient. Thank you for being so generous with your genius, Christina!