I used Havenly 5 times between 2017 and… I used Havenly 5 times between 2017 and 2021. All 5 times were great. The company has changed though. I assume it was not a profitable operating model to continue the strong customer service but they have a very low budget communication approach. The phone line has been turned off. Emails take 48 hours. The design was good but the overall process is a giant headache.

poor service all around The concept I received didn't have the entire room. It was set up exactly how my room is set up now. I spent a lot of time giving them details on what I needed from the room and received nothing comparable to what I asked for. They decided to refund me. However my bank directly contacted me and said that the refund was not completed because "the merchant did not complete this transaction". They can't design a room or complete a transaction correctly, do not use them. It's a waste of money and you won't even see your refund. You've asked for more details. But your customer service team has been less than helpful. My banks states you did not complete the transition on your end. I reached out again today with no response.

I used Havenly for a whole house design… I used Havenly for a whole house design in 2021 and loved it. I spent over 30k with them and loved my designer so when I moved to a new house, I needed to do one room and engaged Havenly again. I have to say they are a completely different company now. My biggest complaint is their customer service team. They have absolutely no way to speak to a human being. If you call the number, it makes you send an email and they have 48 to 72 hours to get back to you. They don’t update the shipping details from their vendors frequently enough. The delivery dates they give you go by and then you email them and they don’t respond for days when you are expecting items. That gives them a built-in excuse because they seem to always blame the vendor. I ordered a leather sectional from them, and it was delivered by Wayfair, but had a damaged piece. The driver had me text the pictures of the damage and then Wayfair called me immediately to replace the item. The day they were to replace the item, they never showed. After spending 45 minutes on the phone with Wayfair customer service they told me that the account had been flagged for fraud because the credit card number is not the same as mine. They said Havenly has to call them. So I waited a week and a half for the replacement and then now I have to wait for Havenly to get back to me which will take days. Their design services are excellent. The customer service model is really really awful. I recommended Havenly to many many people, but will never do it again. I hope to finally have this sofa situation resolved, but I know it’s going to be a nightmare.

Tried to use this service once and at… Tried to use this service once and at its origins it was good. In 2024, horrible - no communication and the designer did not even cancel - she simply stood me up. I cleared my AM to take a 7:30 call and that woman did not even deem necessary to notify she is not showing up. Trying to get my money back and will make sure that all my friends are aware of this scam.

A Vote of No Confidence in Havenly I gave the designer a picture of what I thought was wonderful for a living room. I also told him must haves like sturdy dining room chairs, a wine rack, etc. His design was so far off from the picture that I thought he mixed me up with some condo dweller in a Manhattan condo on the Upper East Side. I told him no, told him what was wrong, and gave him another opportunity. The same thing happened, but this time he told me that maybe I can't understand his concept. If this designer can be so far off from a picture that I gave him, there is no hope here, so I ended my relationship with Havenly.