Do not order furniture through them We were told to order as many things through Havenly as we could by our designer (they get a commission on them) because Havenly would track the shipping and manage the orders and delivery for us. This was a huge lie. We ordered over $3000 worth of furniture from Pottery Barn through the Havenly website, and the furniture just randomly showed up one day without any warning to us whatsoever. What's worse, is there was no way to select the white glove delivery service that Pottery Barn typically offers with big furniture pieces during the Havenly check out process. So we were stuck with having to move furniture up 4 flights of stairs by ourselves, unpacking the 8+ huge boxes, assembling the furniture, and disposing of the packing material. It was a huge pain and there is NO benefit for the customer to order things through Havenly, except that you don't have to enter your credit card information at more than one website. I tried reaching out to customer service at Havenly and their phone number just tells you to send an email. It's been over 24 hours since I sent an email and have not gotten any response yet. We are so disappointed with this service and it really ruined our overall experience with Havenly. If you use them, beware, and do not order furniture through them because it is not the same and you don't get any order updates!

I had a fantastic experience working… I had a fantastic experience working with my deisgner Gabriela Martinez. She was professional, kind, patient, and brought my aesthetic ideas to life. When an item I ordered came damaged, Gabriela was quick to assist. She has my highest recommendation and I look forward to working with her in the future.

I used Havenly for a whole house design… I used Havenly for a whole house design in 2021 and loved it. I spent over 30k with them and loved my designer so when I moved to a new house, I needed to do one room and engaged Havenly again. I have to say they are a completely different company now. My biggest complaint is their customer service team. They have absolutely no way to speak to a human being. If you call the number, it makes you send an email and they have 48 to 72 hours to get back to you. They don’t update the shipping details from their vendors frequently enough. The delivery dates they give you go by and then you email them and they don’t respond for days when you are expecting items. That gives them a built-in excuse because they seem to always blame the vendor. I ordered a leather sectional from them, and it was delivered by Wayfair, but had a damaged piece. The driver had me text the pictures of the damage and then Wayfair called me immediately to replace the item. The day they were to replace the item, they never showed. After spending 45 minutes on the phone with Wayfair customer service they told me that the account had been flagged for fraud because the credit card number is not the same as mine. They said Havenly has to call them. So I waited a week and a half for the replacement and then now I have to wait for Havenly to get back to me which will take days. Their design services are excellent. The customer service model is really really awful. I recommended Havenly to many many people, but will never do it again. I hope to finally have this sofa situation resolved, but I know it’s going to be a nightmare.

A Vote of No Confidence in Havenly I gave the designer a picture of what I thought was wonderful for a living room. I also told him must haves like sturdy dining room chairs, a wine rack, etc. His design was so far off from the picture that I thought he mixed me up with some condo dweller in a Manhattan condo on the Upper East Side. I told him no, told him what was wrong, and gave him another opportunity. The same thing happened, but this time he told me that maybe I can't understand his concept. If this designer can be so far off from a picture that I gave him, there is no hope here, so I ended my relationship with Havenly.

Ignored and disregarded Already felt a bit bait and switched when the prices for their 50% off sale were artificially higher, but ignored the red flag. Havenly cancelled my designer 'due to high demand'. I then found out she was still available, but another week later, which means they just put someone in front of me. I guess they were more important? I already was waiting 2 weeks for that designer to start (which is on the low end - most are going to wait over a month before they even start working on your project). When they cancelled the designer, I lost my 'place in line' and had to start the wait over again. I reached out to customer support who repeatedly ignored/disregarded/declined to address any of my concerns. It seems like unless you're a big spender you are completely unimportant and deprioritized. That's a fair business choice, but I wish they'd at least just process my refund once I found out I was going to have an abysmal experience.