poor service all around The concept I received didn't have the entire room. It was set up exactly how my room is set up now. I spent a lot of time giving them details on what I needed from the room and received nothing comparable to what I asked for. They decided to refund me. However my bank directly contacted me and said that the refund was not completed because "the merchant did not complete this transaction". They can't design a room or complete a transaction correctly, do not use them. It's a waste of money and you won't even see your refund. You've asked for more details. But your customer service team has been less than helpful. My banks states you did not complete the transition on your end. I reached out again today with no response.

I used Havenly 5 times between 2017 and… I used Havenly 5 times between 2017 and 2021. All 5 times were great. The company has changed though. I assume it was not a profitable operating model to continue the strong customer service but they have a very low budget communication approach. The phone line has been turned off. Emails take 48 hours. The design was good but the overall process is a giant headache.

I am furnishing a home long distance-… I am furnishing a home long distance- wan dipietro was a great designer- accessible,respectful,thoughtful- in tune with my vision. She was on time for all zoom appointments and communicated easily thru the havenly site. I have received 1/3 of my furnishes to date- all going smoothly- the rest won’t be in for a month- only downside!

Got a lot more than I was expecting My designer was Angelica Henriquez and she was amazing. Loved her personality. When I first went through the call, I was just spewing all the things wrong with the space and she resolved them all! I had already sent in the photos, so she did have time to review those. I did have to wait quite a while for my first appointment, but I'm assuming the business is taking off and they're getting busier! After the initial call, she made some tweaks. There was an option for another call, but I only needed to correspond via the online platform. My main concern was how to arrange furniture in a somewhat odd space that is a dining room, with a fireplace. Wanting to make the fireplace area more cozy--and we did! I had not thought of arranging furniture in the way Angelica provided. Loved that you could shop right from the screens, plus the overhead blueprint also gave you the sizing.

Such a great experience! I had such a great experience with Havenly. My designer, Dinah, was able to take my vision and truly bring it to life. I was impressed with her ability to completely change my mind (and my husband's mind) on the layout of our living room, which made it much more functional. I find the Havenly product catalog a little clunky to search through, but otherwise, it was a good experiencing placing my order through the platform.