Ignored and disregarded Already felt a bit bait and switched when the prices for their 50% off sale were artificially higher, but ignored the red flag. Havenly cancelled my designer 'due to high demand'. I then found out she was still available, but another week later, which means they just put someone in front of me. I guess they were more important? I already was waiting 2 weeks for that designer to start (which is on the low end - most are going to wait over a month before they even start working on your project). When they cancelled the designer, I lost my 'place in line' and had to start the wait over again. I reached out to customer support who repeatedly ignored/disregarded/declined to address any of my concerns. It seems like unless you're a big spender you are completely unimportant and deprioritized. That's a fair business choice, but I wish they'd at least just process my refund once I found out I was going to have an abysmal experience.

DO NOT order a Sauna from Havenly DO NOT order a Sauna from Havenly. We did and we regret it greatly. The sauna kit got run over by a semi and they would not let us return it. We never got what we ordered and they did not help us out making sure we did. Definitely a buyer beware situation! They are a horrible company. The reply from Havenly is ridiculous, we spoke to them over 20 times it was like a part time job… do not order from them they don’t care if you get a damaged sauna… go with someone else.. anyone else!

Do not order furniture through them We were told to order as many things through Havenly as we could by our designer (they get a commission on them) because Havenly would track the shipping and manage the orders and delivery for us. This was a huge lie. We ordered over $3000 worth of furniture from Pottery Barn through the Havenly website, and the furniture just randomly showed up one day without any warning to us whatsoever. What's worse, is there was no way to select the white glove delivery service that Pottery Barn typically offers with big furniture pieces during the Havenly check out process. So we were stuck with having to move furniture up 4 flights of stairs by ourselves, unpacking the 8+ huge boxes, assembling the furniture, and disposing of the packing material. It was a huge pain and there is NO benefit for the customer to order things through Havenly, except that you don't have to enter your credit card information at more than one website. I tried reaching out to customer service at Havenly and their phone number just tells you to send an email. It's been over 24 hours since I sent an email and have not gotten any response yet. We are so disappointed with this service and it really ruined our overall experience with Havenly. If you use them, beware, and do not order furniture through them because it is not the same and you don't get any order updates!

A dream come true! Regina is a design goddess! This has been the BEST experience! Regina, our designer, has been incredible. She made my chaotic/rough idea of what I wanted come to life and it's even better than I imagined. She is highly communicative and made adjustments to the concepts/designs/products throughout the process to ensure we stayed within my budget and aligned with my preferences. She thoughtfully picked out pieces based on me and my fiancés lifestyle and our next chapters of life. Regina designed a gorgeous living room and dining room for us and I will be snagging her for our primary bedroom next!

A Vote of No Confidence in Havenly I gave the designer a picture of what I thought was wonderful for a living room. I also told him must haves like sturdy dining room chairs, a wine rack, etc. His design was so far off from the picture that I thought he mixed me up with some condo dweller in a Manhattan condo on the Upper East Side. I told him no, told him what was wrong, and gave him another opportunity. The same thing happened, but this time he told me that maybe I can't understand his concept. If this designer can be so far off from a picture that I gave him, there is no hope here, so I ended my relationship with Havenly.