Above expectations We had some questions about plant care. They were very easy to contact, spent time reviewing our photos and gave great advice. They went well above expectations to help us with a plant order that went slightly awry. They really did more than necessary, and we appreciated it very much. We had no prior experience with this nursery but would order from them again.

I should have added the shipping… I should have added the shipping insurance. My plants arrived in beatten up open boxes. The Fed Ex driver held them together. The plants are shipped with the root ball in a plastic bags. I immediately planted them in pots used some Thrive and am hoping for the best. They are 5 gallon Wax Myrtles which are pretty resistant pants. For the almost $400 dollars spent for 6 plants....I expected better. I live in a rural area and am at the mercy of mail order businesses. Everyone seems to have an excuse for mediocre service during the pandemic. Especially shipping services.

Great Website, Bad Shipping Condition, Terrible Warranty Of the three trees we bought from Brighter Blooms, only one arrived in decent shape. Luckily, all seemed to recover during the summer growing season. Unfortunately, one didn't make it. Brighter Blooms offers a 1 year warranty. We were a few days over the warranty period when we made the claim - we weren't sure the tree was dead until it failed to grow leaves this spring. Brighter Blooms said that we were out of luck. They would have received 3 stars due to bad communication regarding product shipping and poor condition on arrival but good prices and great website info. They lost a star because of the warranty issue. I know we were technical a few days outside the warranty, but companies with good customer service would have honored it.

You lose warrantee if you look at the plant. Recieved rose bush with dead blooms. When inquired about refund was told everything must be in original packaging unopened. Once package is open. Guarentee is gone. They should be named BrighterScams. Avoid using these folks unless you like giving money for trash.

Dwarf Cavendish Banana, smaller than expected Ordered dwarf Cavendish Banana. Plant arrived well packed and in good shape. The pot size was clearly indicated on the website but the plant was much smaller than implied by the website photos. Overall price point and shipping seemed excessive in relation to size of plant. Hence the low ranking.