I was happy to receive my painted pony… I was happy to receive my painted pony in good time but it arrived with 4 broken legs I informed the staff of Music City gifts as soon as I received it. That was at the end of November.their policy says they will refund your money as long as you inform them I am still waiting for some kind of refund. I have done everything that was requested of me by the shop Very disappointed

Broken because the piece I was purchasing was a collectible (not new), I called first to ask about the condition. I was told it was in great condition had the box and the tag. All of which was true. However, when my order arrived, there was a small piece that was broken off. I just wish this information would have been disclosed as well.

Great customer service and products! I have ordered a few things from here, and never had any problems. The site is easy to use and offers great deals on my Trail of Painted Ponies figurines. I received one item that was slightly damaged, and when I called, they did not have another on hand to replace it so they just substituted the next figurine on my list, even though it cost a few dollars more. The lady I spoke with on the phone was very apologetic and eager to make me happy again. I was bummed they didn't have the same figurine, but that will not stop me from shopping here agian.

Sent very quickly and professionally. I was satisfied with the product and the way it was shipped. I was not happy with FedEx they did not deliver when promised so i did not have the gift for Christmas.

Hello,! somebody communicate with me!!!!! Only contact from Music City has been to confirm that order was placed. The order was placed almost 2 weeks ago and as yet I have not received any confirmation that the order has been processed or dispatched. I am beginning to feel that this is a bogus company. I understand that delivery time from U.S to U.K will be little longer than normal but I paid over $50.00 for delivery so I am expecting better service than I already have received. If I get the goods before Christmas, I may use site again, if not then no way. This is a present for my wife. Not happy so far. 1 star only coz its Christmas time