Broken because the piece I was purchasing was a collectible (not new), I called first to ask about the condition. I was told it was in great condition had the box and the tag. All of which was true. However, when my order arrived, there was a small piece that was broken off. I just wish this information would have been disclosed as well.

My item was broken I purchased a Cow Parade Ballerina Munchkin from this site and although well packaged, one of the ears had broken off during transit. I have emailed the company but have had no response! Not happy.

Not sure yet My purchase was received damaged- the plastic had slid off the picture and it arrived all scratched in one corner and a scrape in the middle of the picture. I reported it and am waiting for a replacement.

Great customer service and products! I have ordered a few things from here, and never had any problems. The site is easy to use and offers great deals on my Trail of Painted Ponies figurines. I received one item that was slightly damaged, and when I called, they did not have another on hand to replace it so they just substituted the next figurine on my list, even though it cost a few dollars more. The lady I spoke with on the phone was very apologetic and eager to make me happy again. I was bummed they didn't have the same figurine, but that will not stop me from shopping here agian.

Still missing product/refund I ordered some Tusk Elephants from Music City Gifts. When my order got to my house (which was quite fast) I was missing an elephant. On the invoice form it said out of stock, credit issued. I have not received an e-mail nor a phone call nor anything else for that matter. I have yet to see the credit or the product that I wanted. For this reason is why it is a low rating. They did ship the order out quickly (at least some of it).