Sam Chong and his Team at the Pearl… Sam Chong and his Team at the Pearl City Hawaii Store CONTINUE to be VERY, VERY HELPFUL with all of my families and friends appliance and service needs. Sam's staff is very personable and professional, answering all my questions and doing their best to find the best products to meet our family budget. THANK YOU!

Damaged front door and fridge had old food Awful service experience. Ordered a fridge online which went relatively smoothly. On delivery, the "new out of box" fridge was delivered with old food inside of the unit. The delivery personnel also damaged our front door when removing our old fridge. It was supposed to be covered by their insurance, but it has over 1.5 months and we still haven't received any communication in order to replace the damaged front door. With getting unpaid damage to our home and a fridge which is clearly used, we will most likely never use this company again and would recommend all others stay clear. It isn't worth the perceived cost savings.

Do NOT shop here!!! Do NOT shop here!!! Management is included in scam ring. They are stealing items that belong to customers without proper investigation. I had a paid bedroom set in the store, not only was it stolen, I am also being held liable for the charges. I have been in contact with the store manager, store director, and customer care team. All that was offered for proof of release was a signed log sheet. No Photo ID, no drivers license number, NOTHING to properly identify this "authorized pick up person." No one empathized with my situation or handled it with care. Just bottom line careless acts. Do not waste your time. You will indeed regret it.

Great Appliances at a Great Price! My neighbor had a dishwasher that was falling apart. I wanted to get them something nice and useful for Christmas, so I went to American Freight to get them a new dishwasher. I was really pleased with the team at the West Covina store. My online order was fulfilled and ready to go when I got there. The new unit is installed and it's just awesome. Really happy this purchase!

The furniture is crap The furniture is crap. Ours started falling apart a couple months, purchased warranty. Keep getting run around, saying they can't find our account anywhere. Kinda funny, we get messages on payments due date coming up. Still have not honored warranty. Been almost 5 months that we been waiting for. Will be stopping payment till they honor our warranty.