I will NEVER use them again! I ordered flowers a few days before the intended delivery date for someone's birthday party. On the day of delivery, at 2:15 pm, I received an email apologizing for the inconvenience. They informed me they couldn't offer local delivery and instead offered to ship the flowers, requiring me to choose a different arrangement. This was unacceptable since the delivery was time-sensitive. I promptly replied via email requesting order cancellation and a full refund. However, their response directed me to call them instead. During the call, they persistently pressured me to accept the order with increasing discounts and even offered a free item. I firmly requested them to stop these tactics and process the cancellation with a refund. The customer service representitive informed me they could not do this and put me on hold for a supervisor for ten minutes. The pressure continued even with the supervisor, who persuaded me to keep the order for future use. Once again, I had to reiterate my request for cancellation and a refund. Finally, I had to ask them to stop talking and simply cancel my order, refusing any other solutions. After much persistence, they agreed. This experience ensures I will never use their service again. Their lack of professionalism, communication, inflexibility, and high-pressure sales tactics were unacceptable. If possible, I would give them a negative star rating.

Did not deliver valentines arrangement Did not deliver valentines arrangement, called at 6 pm was told by customer service they will arrive by 8 pm, no flowers delivered. Called Customer service next day at 11 am and was told an order will be placed now, offered 15 dollar upgrade. I declined upgrade wife called flower shop they do not deliver to my home and they just received order at 3 pm. Florist felt bad for our treatment and did an extra special arrangement. I asked the last person I spoke with at customer service is lying doing your best and she agreed it was not.

Would give 0 but wouldn’t let me Would give 0 but wouldn’t let me. Just flowers big overpriced scam along with garbage customer service. They make promises to deliver.take your money out of your account before delivery and deliver a day later then scheduled. Who wants flowers a day late after special occasion. Not me! Don’t use this company

We order online of course and the… We order online of course and the delivery has always been reliable and certainly early enough on that day fir our elderly family member to enjoy. Thank you for the reminder of the date! Easy,peasy to reorder! Mary and Frank W of Texas

don’t believe the bad reviews people… don’t believe the bad reviews people yeah some orders can messed up but that’s how it is sometimes but not all the time. my flowers came within 4 hours of ordering them and everything was correct. I would have gave just flowers 5 stars but they forgot my balloon lol but I don’t care because the flowers got to my friend perfect