Wayne
GBBox newel Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.
Parviz Esfahani
GBI looked too many website for stair… I looked too many website for stair parts I found StairParts Connect website the best, easy to search, price was fair I talked to Michael several times he was very helpful. From the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
Jody Ryg
GBCorrect addresses are important 1. The stair company entered the address incorrectly on the first shipment which delayed arrival by 2 days. 2. Sixteen (16) of the round shoe collars arrived chipped, dinged and scratched. Not from damage - they were packaged that way! 3. The order for the replacement shoe collars arrived late because the shipping address was entered incorrectly AGAIN!!! 4. I run a business and it's hard to make money when product doesn't arrive as scheduled. This isn't rocket science. It's just carelessness.
Rebecca C.
GBVery responsive to phone calls Very responsive to phone calls. Website didn't include the baluster knuckles yet, but Stair-Parts-Connect handled this over the phone. Packaged well. Delivered on time.
evan todd
GBGreat Service and products The product was as advertised, rapid shipment and over all good experience. Glad its a US based company. Tired of crappy inferior products, from other venders.