Parviz Esfahani
GBI looked too many website for stair… I looked too many website for stair parts I found StairParts Connect website the best, easy to search, price was fair I talked to Michael several times he was very helpful. From the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
T Kliewer
GBExcellent customer service Excellent customer service. Helped ensure I was getting all the correct parts I needed. Even called on the weekend to go over my order when they noticed an issue with it and corrected it before submitting the final order.
Jacob Bogatch
GBBad experience. Bad experience. Order Nov 1, received Nov 15. Not as promised. Shipped with giant truck that couldn't excess the road. Shipped again with smaller truck that was taller than the power line on the street. I had to carry it for long distance. Some of the boxes came damaged. I will find out later about the quality of the wood.
allen gardow
GBIt was good to deal with the people at … It was good to deal with the people at stairconnect, we had a problem with oir order and it was fixed immediately and replacement parts were sent overnight. They are very knowledgable and have great information on their website
Jaycee
GBL.J. Smith Baluster Purchase March 2016: My purchase experience of L.J. Smith balusters from Stairpartsconnect.com was excellent! I first spoke with the owner via phone before ordering - as this is a relatively new site - and afterwards I was confident with making my purchase. Shipping was very fast and I will use this site again. John C. in New Hampshire