Josh Wucki
GBDoes Not Care About Customer Questions, Just Wants to Take Orders I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".
Brett Beranek
GBAmazing Service! Mike @ Stairpartsconnect.com was great to work with. He was across the country but provided better service than my local building supply store. He spent over an hour on the phone and traded multiple emails with me to make sure I got the right parts. I would highly recommend them.
Ryan K
GBBest Bargain Shopped around and was by far the best price for the box newel I was looking for. Saved about 260 dollars compared to buying at standard lumber even when shipping was counted in. Also arrived within 2 days of leaving the facility.
Russell Hensley
GBMike with Stairpartsconnect was awesome … Mike with Stairpartsconnect was awesome to work with. Had a very specific order for some wrought iron spindles and shoes and he helped me get them in time to wrap up a big project. The product was very high quality. And the finished product looked incredible. The customers were super excited to see how great it all looked. Thanks Mike!
Wayne
GBBox newel Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.