David Petrushevsky
CAI wasn't given the option of the … I wasn't given the option of the shipping and found the cost of the shipping a little pricey. This could my lack of familiarity of shipping costs.
Catherine Dubois
USI ordered several balusters as samples … I ordered several balusters as samples for our new staircase. Their selection was great. They arrived quickly. I love the way they are all wrapped to protect the finish. I am so happy with this company that I am placing an order for the entire staircase. I will definitely recommend this company to other homeowners.
Rebecca C.
USVery responsive to phone calls Very responsive to phone calls. Website didn't include the baluster knuckles yet, but Stair-Parts-Connect handled this over the phone. Packaged well. Delivered on time.
Jacob Bogatch
USBad experience. Bad experience. Order Nov 1, received Nov 15. Not as promised. Shipped with giant truck that couldn't excess the road. Shipped again with smaller truck that was taller than the power line on the street. I had to carry it for long distance. Some of the boxes came damaged. I will find out later about the quality of the wood.
Jody Ryg
USCorrect addresses are important 1. The stair company entered the address incorrectly on the first shipment which delayed arrival by 2 days. 2. Sixteen (16) of the round shoe collars arrived chipped, dinged and scratched. Not from damage - they were packaged that way! 3. The order for the replacement shoe collars arrived late because the shipping address was entered incorrectly AGAIN!!! 4. I run a business and it's hard to make money when product doesn't arrive as scheduled. This isn't rocket science. It's just carelessness.