Do not use BCT British Ceramic Tiles went into administration in 2019. The Brand was bought by the Al Murad tile business (also owns tiles direct). Similar to many others, we ordered without having seen the reviews and sure enough no tiles arrived and the company is impossible to contact for a refund. Avoid and check reviews.

THIS COMPANY IS IN ADMINISTRATION!!! UPDATE 17/5/21 ------------------- ACCORDING TO COMPANIES HOUSE, THIS COMPANY HAS GONE INTO ADMINISTRATION, DO NOT DEAL WITH THEM!!! -------------------------------------------------------- Dreadful company, happy to take moneyfor sample tiles but the tiles werenever delivered or the money refunded. We have threatened them with legal action and have been met with silence. Their last post on Facebook was 2020 which makes us think they've gone out of business. Do not waste your time or money with this company.

Shocking customer service Shocking customer service, I emailed to ask about some tiles in our bathroom in a house we recently bought because I need some more. The response was 'where did you get these tiles from?' If I knew where they were from I wouldn't have asked, I replied asking them for more info and now no response. I certainly wouldn't buy their tiles again and I'm not surprised they went bust once, then next time is round the corner if they can't even answer a simple email.

Ted Baker Paradise I’ve just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.

Customer service On opening our order we found, despite being packed really well, that one pack of tiles had been damaged. We were very impressed bt the speed at which this was rectified and a replacement box delivered. It's when things go awry that you discover how good the service is. The service is excellent. Thank you.