Placed an online order 9 days ago Placed an online order 9 days ago. Got a confirmation email. Then nothing. Emailed - no answer. Been calling all the numbers on the website, all dead except one which just rings and rings. Yes, difficult times but no excuses - take an order and respond to client enquiries about their order. I would not do business with this company. I assume they have gone out of business. Or they deserve too with this treatment of clients.

Customer service On opening our order we found, despite being packed really well, that one pack of tiles had been damaged. We were very impressed bt the speed at which this was rectified and a replacement box delivered. It's when things go awry that you discover how good the service is. The service is excellent. Thank you.

AVOID Ordered replacement tiles, had an email chain, and invoice sent. I made payment, and then a few hours later received a generic email that order was cancelled. Sent multiple emails to chase this and then finally told they were out of stock. I've had to send proof of payment in order to receive a refund, which is yet to come. They also have other names for the company (eg. Tiles Direct) Edit: over a month has past and refund has yet to be received.

WARNING! DO NOT USE THIS DREADFUL COMPANY Customer service is nonexistent. Emails go unanswered. Telephone numbers are unobtainable. I ordered a specific number of tile packs as calculated by their web site. Should have been 13 tiles per pack. When they were delivered, only 9 tiles per pack. When I eventually got some response, all I got was lame excuses and broken promises. Avoid this company and any associated company at all costs.

Ted Baker Paradise I’ve just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.