Placed an online order 9 days ago Placed an online order 9 days ago. Got a confirmation email. Then nothing. Emailed - no answer. Been calling all the numbers on the website, all dead except one which just rings and rings. Yes, difficult times but no excuses - take an order and respond to client enquiries about their order. I would not do business with this company. I assume they have gone out of business. Or they deserve too with this treatment of clients.

No tiles, no refund, no customer service - AVOID!!!! AVOID, AVOID, AVOID!!! I ordered some tiles samples over 3 months ago and still haven't received despite chasing and requesting a refund. Customer services just fob you off with empty promises so like other reviewers unless you are willing to 'donate' your hard earned cash, find a more reputable company as I don't believe this company to be genuine at all!!

difficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

I wish that I could give less than one… I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.

Ted Baker Paradise I’ve just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.