Poor experience I placed an order on Monday (before checking Trust Pilot). Tried to call them today to increase the order quantity but couldn't get through on any number (Head Office, Sales, Trade, Distribution etc). That raised alarm bells. Even if they do surprise me and deliver the goods, I can't even increase my order quantity without placing a subsequent order so I'll end up paying for delivery twice. Terrible experience so far and zero expectations of receiving my goods.

CUSTOMER SERVICE IS VERY POOR First off they were great - fast delivery, good selection of well priced tiles and good website. Then we wanted to return an item - zero response. I just ordered a replacement because our building project could not wait for them. Then the replacement arrived broken - zero response until I got shirty, then zero response again. Couldn't make contact via phone - went around in circles. Now, still trying to sort out the refund but zero response. VERY POOR CUSTOMER SERVICE.

Wish I had looked up reviews online first! Wish I had looked up reviews online - delivered two of the three samples I ordered. Told me to telephone for refund. No phone numbers work, company is in administration. Director Ismail Patel still listed on Companies House. AVOID! Their fancy website should be taken down. Have reported to trading standards.

Ted Baker Tiles for bathroom Ordered new tiles for the bathroom after seeing them dearer elsewhere. Couldn't be happier, delivered within a few days and informed of the delivery time and updated on the day. First class service, will definitely use again for the kitchen next year!

I wish that I could give less than one… I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.