M H
GBAVOID Ordered replacement tiles, had an email chain, and invoice sent. I made payment, and then a few hours later received a generic email that order was cancelled. Sent multiple emails to chase this and then finally told they were out of stock. I've had to send proof of payment in order to receive a refund, which is yet to come. They also have other names for the company (eg. Tiles Direct) Edit: over a month has past and refund has yet to be received.
Mark Line
GBShocking customer service Shocking customer service, I emailed to ask about some tiles in our bathroom in a house we recently bought because I need some more. The response was 'where did you get these tiles from?' If I knew where they were from I wouldn't have asked, I replied asking them for more info and now no response. I certainly wouldn't buy their tiles again and I'm not surprised they went bust once, then next time is round the corner if they can't even answer a simple email.
claudiu
GBdifficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.
Sarah W
GBWish I had looked up reviews online first! Wish I had looked up reviews online - delivered two of the three samples I ordered. Told me to telephone for refund. No phone numbers work, company is in administration. Director Ismail Patel still listed on Companies House. AVOID! Their fancy website should be taken down. Have reported to trading standards.
HARRY
GBTHIS COMPANY IS IN ADMINISTRATION!!! UPDATE 17/5/21 ------------------- ACCORDING TO COMPANIES HOUSE, THIS COMPANY HAS GONE INTO ADMINISTRATION, DO NOT DEAL WITH THEM!!! -------------------------------------------------------- Dreadful company, happy to take moneyfor sample tiles but the tiles werenever delivered or the money refunded. We have threatened them with legal action and have been met with silence. Their last post on Facebook was 2020 which makes us think they've gone out of business. Do not waste your time or money with this company.