M H
GBAVOID Ordered replacement tiles, had an email chain, and invoice sent. I made payment, and then a few hours later received a generic email that order was cancelled. Sent multiple emails to chase this and then finally told they were out of stock. I've had to send proof of payment in order to receive a refund, which is yet to come. They also have other names for the company (eg. Tiles Direct) Edit: over a month has past and refund has yet to be received.
unhappy customer
GBI wish that I could give less than one… I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.
Simon Francis
GBTed Baker Tiles for bathroom Ordered new tiles for the bathroom after seeing them dearer elsewhere. Couldn't be happier, delivered within a few days and informed of the delivery time and updated on the day. First class service, will definitely use again for the kitchen next year!
Kate
GBWARNING! DO NOT USE THIS DREADFUL COMPANY Customer service is nonexistent. Emails go unanswered. Telephone numbers are unobtainable. I ordered a specific number of tile packs as calculated by their web site. Should have been 13 tiles per pack. When they were delivered, only 9 tiles per pack. When I eventually got some response, all I got was lame excuses and broken promises. Avoid this company and any associated company at all costs.
HARRY
GBTHIS COMPANY IS IN ADMINISTRATION!!! UPDATE 17/5/21 ------------------- ACCORDING TO COMPANIES HOUSE, THIS COMPANY HAS GONE INTO ADMINISTRATION, DO NOT DEAL WITH THEM!!! -------------------------------------------------------- Dreadful company, happy to take moneyfor sample tiles but the tiles werenever delivered or the money refunded. We have threatened them with legal action and have been met with silence. Their last post on Facebook was 2020 which makes us think they've gone out of business. Do not waste your time or money with this company.