Ted Baker Paradise I’ve just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.

difficult customer service non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end). When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

laura Ashley wall and floor tiles. purchased my choice of new design Laura Ashley tiles after researching for best price. Managed to use an on line voucher code so really pleased with the final invoice price. Unfortunately less than adequate service from the preferred delivery company used by BCT in my area. (So many company’s are being let down by couriers!) The customer sercives team at BCT listened and apologised and were prepared to try to help and I’m grateful for their concerns. It’s quite usual for many retailers to shy away from helping a customer once an order has been dispatched but at least BCT customer services team acknowledged my frustration. Thanks.

Ted Baker Tiles for bathroom Ordered new tiles for the bathroom after seeing them dearer elsewhere. Couldn't be happier, delivered within a few days and informed of the delivery time and updated on the day. First class service, will definitely use again for the kitchen next year!

Shocking customer service Shocking customer service, I emailed to ask about some tiles in our bathroom in a house we recently bought because I need some more. The response was 'where did you get these tiles from?' If I knew where they were from I wouldn't have asked, I replied asking them for more info and now no response. I certainly wouldn't buy their tiles again and I'm not surprised they went bust once, then next time is round the corner if they can't even answer a simple email.