Do not use BCT British Ceramic Tiles went into administration in 2019. The Brand was bought by the Al Murad tile business (also owns tiles direct). Similar to many others, we ordered without having seen the reviews and sure enough no tiles arrived and the company is impossible to contact for a refund. Avoid and check reviews.

CUSTOMER SERVICE IS VERY POOR First off they were great - fast delivery, good selection of well priced tiles and good website. Then we wanted to return an item - zero response. I just ordered a replacement because our building project could not wait for them. Then the replacement arrived broken - zero response until I got shirty, then zero response again. Couldn't make contact via phone - went around in circles. Now, still trying to sort out the refund but zero response. VERY POOR CUSTOMER SERVICE.

Poor experience I placed an order on Monday (before checking Trust Pilot). Tried to call them today to increase the order quantity but couldn't get through on any number (Head Office, Sales, Trade, Distribution etc). That raised alarm bells. Even if they do surprise me and deliver the goods, I can't even increase my order quantity without placing a subsequent order so I'll end up paying for delivery twice. Terrible experience so far and zero expectations of receiving my goods.

No tiles, no refund, no customer service - AVOID!!!! AVOID, AVOID, AVOID!!! I ordered some tiles samples over 3 months ago and still haven't received despite chasing and requesting a refund. Customer services just fob you off with empty promises so like other reviewers unless you are willing to 'donate' your hard earned cash, find a more reputable company as I don't believe this company to be genuine at all!!

WARNING! DO NOT USE THIS DREADFUL COMPANY Customer service is nonexistent. Emails go unanswered. Telephone numbers are unobtainable. I ordered a specific number of tile packs as calculated by their web site. Should have been 13 tiles per pack. When they were delivered, only 9 tiles per pack. When I eventually got some response, all I got was lame excuses and broken promises. Avoid this company and any associated company at all costs.