Very very poor non existent service Very very poor. I cannot recommend. The actual product they produce and sell is very good however the purchase experience via their store is as bad as it gets. As a trial I originally bought their product via shellystore in UK and was so impressed with their product I thought Id go direct for a second purchase. Wrong choice. Bad idea. Zero communications even though I raised tickets to track what had happened to my order as they had received payment but did not send anything or communicate anything. Even though I requested order via DHL to expedite delivery. The moral is if you want to buy their product do not buy it direct from them. Buy it from a trusted reseller. I really dont know how they operate and make a profit based on this type pf customer approach. Maybe they treat their retail customers poorly in Bulgaria focussing on wholsale/reselling? Either way, steer clear from their online store.

VERY BAD , Delivery does not exist! VERY BAD I bought two products, and never came . After one month of waiting and contacts via email with "customer services " which suggest to make my own investigation that where are them, i dispute the payment on paypal .Thanks god that i was paid with paypal and not other way. I suggest .READ REVIEWS BEFORE BUY!!!

Terrible logistics Like many other reviews here: good product bad logistics Still waiting about 5 weeks after order Really weird messaging slash support system so not very easy to to contact Told to just wait as the courier wasn’t their problem Like others I ordered their product initially through Amazon, then made the error of going direct to Shelly after

Slow shipping and misleading information on website Order a Shelly EM module as website saying the item was in stock and then told of a shiping time of about two weeks away (after the order was placed). I messaged customer services a day after when it should have shipped to be told they are still waiting on stock. The website continues to show the product as being in stock.

Bait and Switch I ordered a dress shown on the Hey Shelly website. The photo is identical to the same dress photo on another site where I saw it originally. The size I needed was out of stock on the original site but available at Hey Shelly. I had read reviews reporting poor experiences with this site, but I placed an order and hoped for the best. Unfortunately, the dress I received was similar to the website photo in color only. This dress was ordered for Homecoming, but the item I received was more like a child’s Halloween costume. It is made of inexpensive material and sequins on a slip-like plain design. I have requested return authorization.