Very very poor non existent service Very very poor. I cannot recommend. The actual product they produce and sell is very good however the purchase experience via their store is as bad as it gets. As a trial I originally bought their product via shellystore in UK and was so impressed with their product I thought Id go direct for a second purchase. Wrong choice. Bad idea. Zero communications even though I raised tickets to track what had happened to my order as they had received payment but did not send anything or communicate anything. Even though I requested order via DHL to expedite delivery. The moral is if you want to buy their product do not buy it direct from them. Buy it from a trusted reseller. I really dont know how they operate and make a profit based on this type pf customer approach. Maybe they treat their retail customers poorly in Bulgaria focussing on wholsale/reselling? Either way, steer clear from their online store.

Item show up as "in stock" but no Item show up as "in stock" but no, so you order them. Then you get the amount removed from your account, but they don't send it without any warning that there was no stock or anything. It seems the management of stock is extremely poor and the communication is also lagging. I cancelled my order and got the refund and also a mesage that the item would be in stock 2 months later.

SHELLY never again SHELLY - you won’t find a worse company. I have bought their WIFI Actor switch SHELLY PRO 2. This device and their other electric products might be technically okay and working, but.. - SHELLY is too lazy to publish manuals to explain all possible functions -with their Firmware Updates they do function changes and are not described in their public documentation - Attached product manuals describe only a part of the function. All is crazy complicated - their technical support is a bad joke. If you are lucky, they answer once per month. Instead of replying, they keep asking the same nonsense questions that you already answered. No help! I have thrown this 85 Euro crap into the bin. I wasted too much time with this rubbish.

Excellent products This feels like the smart home brand I've been looking for. Excellent hardware, quality documentation, and the possibilities are huge because there are so many ways to interact with them. Good for the general consumer, but particularly great for someone like me who wants an open platform on which they can program their own setup. Shipping was pretty slow, but that's been the case for a lot of electronics recently.

Shelly products are amazing through and… Shelly products are amazing through and through. I have 30+ devices. Switches, Relays bulbs work perfectly and allow for detailed settings and to me it is very intuitive. Smart home automation in an easy and economical way. What needs improvements are Motion2 detectors and Shelly Blue Door/Window. That's still a bit buggy but as I can see steady OTA firmware updates bring improvements. So despite that, I am a big Shelly fan and proud that Shelly is a European company actually!