Terrible logistics Like many other reviews here: good product bad logistics Still waiting about 5 weeks after order Really weird messaging slash support system so not very easy to to contact Told to just wait as the courier wasn’t their problem Like others I ordered their product initially through Amazon, then made the error of going direct to Shelly after

What has happened to Shelly support? What has happened to Shelly customer support? I have had good support in the past, but now I have a case opened for over 5 weeks and no resolution. No feedback since I replied over 2 weeks ago. My device shows a temperature of over 60degrees Celsius (inside my house!) and eats through batteries. They delete most posts on their support facebook page so clearly have no intention of solving my issue.

SHELLY never again SHELLY - you won’t find a worse company. I have bought their WIFI Actor switch SHELLY PRO 2. This device and their other electric products might be technically okay and working, but.. - SHELLY is too lazy to publish manuals to explain all possible functions -with their Firmware Updates they do function changes and are not described in their public documentation - Attached product manuals describe only a part of the function. All is crazy complicated - their technical support is a bad joke. If you are lucky, they answer once per month. Instead of replying, they keep asking the same nonsense questions that you already answered. No help! I have thrown this 85 Euro crap into the bin. I wasted too much time with this rubbish.

I bought a single shelly relay device I bought a single shelly relay device, the shelly plus one. Initially I found it hard to determine how to wire it correctly for my application, but after getting it working it is just fantastic. With many wifi IoT devices it can be frustrating to connect the devices to your home wifi, or have other connectivity or responsiveness issues. Not so with shelly - their device is rock solid on wifi, the app is fluid and responsive, and the device just works as intended. Of all the research into different available devices to make my home smart, this company really ticks all the boxs: Affordable - compared with replacing wall switches to ugly and expensive smart switches, or worse, smart bulbs. Versatile - So many products for any niche application you can think of, and with home assistant I have ultimate control in how my smart home should work. Private - no hub or cloud servers collecting your data required. I will be outfitting my entire home with these marvelous little devices.

Used to be a good product Initially, I really liked the concept and their products. Once I started having first technical issues due to bad component quality within the circuit (and required to contact customer service) as well as you are lately forced to register for their cloud in order to use their smartphone app I am not eagerly motivated to buy from them anymore. I send numerous E-mails to their customer service, was a simple matter but not a chance to get it clarified. After the second E-mail they just stopped answering.