Excellent products This feels like the smart home brand I've been looking for. Excellent hardware, quality documentation, and the possibilities are huge because there are so many ways to interact with them. Good for the general consumer, but particularly great for someone like me who wants an open platform on which they can program their own setup. Shipping was pretty slow, but that's been the case for a lot of electronics recently.

Terrible logistics Like many other reviews here: good product bad logistics Still waiting about 5 weeks after order Really weird messaging slash support system so not very easy to to contact Told to just wait as the courier wasn’t their problem Like others I ordered their product initially through Amazon, then made the error of going direct to Shelly after

Misrepresentation of shipping time and item Misreprentation on website of shipping time, terrible customer service: I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.

Practice with 20 devices one year ago I installed a system of 20 devices on two floors of the house to control the electric curtains. As a result, 4 devices are broken, others spontaneously open at night or when you are on vacation.. The idea is good, but the poor quality of implementation needs to be improved.

I hate to leave a bad review I hate to leave a bad review. I understand all the hard work and sacrifice they have done to get the business to this point, but I feel like I have to say something. First off the actual hardware is very good - I have no issues with it at all. The software works but from a UI point of view it needs work. Customer service does not seem to properly exist; it seems unless something is totally broken then are happy and improvement suggestions are not welcomed or actioned. I think they need to do something about everything relating to customer service and software or they will lose this business.