SHELLY never again SHELLY - you won’t find a worse company. I have bought their WIFI Actor switch SHELLY PRO 2. This device and their other electric products might be technically okay and working, but.. - SHELLY is too lazy to publish manuals to explain all possible functions -with their Firmware Updates they do function changes and are not described in their public documentation - Attached product manuals describe only a part of the function. All is crazy complicated - their technical support is a bad joke. If you are lucky, they answer once per month. Instead of replying, they keep asking the same nonsense questions that you already answered. No help! I have thrown this 85 Euro crap into the bin. I wasted too much time with this rubbish.

Parts still not available three months later my order I've ordered directly from the Shelly europe website in mid January. The money was taken from my bank account two days later, but today, more than three months later, I'm still waiting for my order. Answer receive from the Shelly customer service : some parts are still missing... sorry.

Bait and Switch I ordered a dress shown on the Hey Shelly website. The photo is identical to the same dress photo on another site where I saw it originally. The size I needed was out of stock on the original site but available at Hey Shelly. I had read reviews reporting poor experiences with this site, but I placed an order and hoped for the best. Unfortunately, the dress I received was similar to the website photo in color only. This dress was ordered for Homecoming, but the item I received was more like a child’s Halloween costume. It is made of inexpensive material and sequins on a slip-like plain design. I have requested return authorization.

On paper seem like the ideal products… On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me. My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.

Horrible customer service- scam Wrong item delivered and not on time (I paid for expedited shipping- almost 2 weeks). Customer service was horrible and they blamed error on postal service telling me that the postal service would have to handle the return and shipping would not be refunded. Now stuck with a cheap dress that I way overpaid for that I didn’t want