Horrible customer service- scam Wrong item delivered and not on time (I paid for expedited shipping- almost 2 weeks). Customer service was horrible and they blamed error on postal service telling me that the postal service would have to handle the return and shipping would not be refunded. Now stuck with a cheap dress that I way overpaid for that I didn’t want

Parts still not available three months later my order I've ordered directly from the Shelly europe website in mid January. The money was taken from my bank account two days later, but today, more than three months later, I'm still waiting for my order. Answer receive from the Shelly customer service : some parts are still missing... sorry.

Misrepresentation of shipping time and item Misreprentation on website of shipping time, terrible customer service: I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.

I bought a single shelly relay device I bought a single shelly relay device, the shelly plus one. Initially I found it hard to determine how to wire it correctly for my application, but after getting it working it is just fantastic. With many wifi IoT devices it can be frustrating to connect the devices to your home wifi, or have other connectivity or responsiveness issues. Not so with shelly - their device is rock solid on wifi, the app is fluid and responsive, and the device just works as intended. Of all the research into different available devices to make my home smart, this company really ticks all the boxs: Affordable - compared with replacing wall switches to ugly and expensive smart switches, or worse, smart bulbs. Versatile - So many products for any niche application you can think of, and with home assistant I have ultimate control in how my smart home should work. Private - no hub or cloud servers collecting your data required. I will be outfitting my entire home with these marvelous little devices.

I hate to leave a bad review I hate to leave a bad review. I understand all the hard work and sacrifice they have done to get the business to this point, but I feel like I have to say something. First off the actual hardware is very good - I have no issues with it at all. The software works but from a UI point of view it needs work. Customer service does not seem to properly exist; it seems unless something is totally broken then are happy and improvement suggestions are not welcomed or actioned. I think they need to do something about everything relating to customer service and software or they will lose this business.