Practice with 20 devices one year ago I installed a system of 20 devices on two floors of the house to control the electric curtains. As a result, 4 devices are broken, others spontaneously open at night or when you are on vacation.. The idea is good, but the poor quality of implementation needs to be improved.

Very very poor non existent service Very very poor. I cannot recommend. The actual product they produce and sell is very good however the purchase experience via their store is as bad as it gets. As a trial I originally bought their product via shellystore in UK and was so impressed with their product I thought Id go direct for a second purchase. Wrong choice. Bad idea. Zero communications even though I raised tickets to track what had happened to my order as they had received payment but did not send anything or communicate anything. Even though I requested order via DHL to expedite delivery. The moral is if you want to buy their product do not buy it direct from them. Buy it from a trusted reseller. I really dont know how they operate and make a profit based on this type pf customer approach. Maybe they treat their retail customers poorly in Bulgaria focussing on wholsale/reselling? Either way, steer clear from their online store.

Don't use, hopeless support, faulty product. I thought Shelly were meant to be a good company, how wrong I was. I have a plug, that took 4 times longer to deliver than they said it would, that randomly turns itself off. Support is hopeless, will take this up with PayPal to try to get a refund. Steer clear of this company.

On paper seem like the ideal products… On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me. My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.

Misrepresentation of shipping time and item Misreprentation on website of shipping time, terrible customer service: I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.