Practice with 20 devices one year ago I installed a system of 20 devices on two floors of the house to control the electric curtains. As a result, 4 devices are broken, others spontaneously open at night or when you are on vacation.. The idea is good, but the poor quality of implementation needs to be improved.

Slow shipping and misleading information on website Order a Shelly EM module as website saying the item was in stock and then told of a shiping time of about two weeks away (after the order was placed). I messaged customer services a day after when it should have shipped to be told they are still waiting on stock. The website continues to show the product as being in stock.

Parts still not available three months later my order I've ordered directly from the Shelly europe website in mid January. The money was taken from my bank account two days later, but today, more than three months later, I'm still waiting for my order. Answer receive from the Shelly customer service : some parts are still missing... sorry.

On paper seem like the ideal products… On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me. My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.

Great idea, shocking company Great idea, great hardware, OK software, absolutely shambles of a company. Support is impossible to get hold of. They haven't even dispatched my order in one month. After chasing numerous times I finally got a response to say that they hadn't dispatched it because one of the items in the entire order was out of stock. They didn't inform me of this or offer to dispatch the rest of the order to compensate for the delay.