Item show up as "in stock" but no Item show up as "in stock" but no, so you order them. Then you get the amount removed from your account, but they don't send it without any warning that there was no stock or anything. It seems the management of stock is extremely poor and the communication is also lagging. I cancelled my order and got the refund and also a mesage that the item would be in stock 2 months later.

VERY BAD , Delivery does not exist! VERY BAD I bought two products, and never came . After one month of waiting and contacts via email with "customer services " which suggest to make my own investigation that where are them, i dispute the payment on paypal .Thanks god that i was paid with paypal and not other way. I suggest .READ REVIEWS BEFORE BUY!!!

Slow shipping and misleading information on website Order a Shelly EM module as website saying the item was in stock and then told of a shiping time of about two weeks away (after the order was placed). I messaged customer services a day after when it should have shipped to be told they are still waiting on stock. The website continues to show the product as being in stock.

Misrepresentation of shipping time and item Misreprentation on website of shipping time, terrible customer service: I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.

On paper seem like the ideal products… On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me. My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.