Some sort of a money scam My order was supposed to be shipped in the first week of March, Then the last week of April And now they are saying it will ship in August. I just want to cancel and get a full refund, but nobody seems to want to help me cancel it as well. They just want to keep my money which is over $3500 and not send me the item. I got an email about a refund. I will update my review if I actually get a refund on time or just contact my bank for further processing or contact their local Attorney. *No refund yet. ** No refund yet as of April 30 2024.

I'm an interior designer and ordered… I'm an interior designer and ordered and paid for 2 items for my client in January. They were delayed twice, both times I only learned about it after contacting THEM for an update. After months, I cancelled the orders. Was told refund would be made within 7-14 business days (excluding weekends/holidays). That time came and went, and no refund. More emails and chats and attempted phone calls later, was told by message that someone from their finance team was looking into it and to give them another 5 business days for refund to post. That time came and went too, and now sending more emails and chats and attempting to call, to find out what? That they took my client's money? Unbelievable.

Scam artists Scam artists! Stay as far away from this company as you can. Look at their latest email: “In an effort to streamline communications, we currently do not have phone support available. We understand that not being able to contact us on the phone can be frustrating and we apologize for any inconvenience. We are looking to re-activate phone services in the coming months.” They were very quick to take my money for a pair of lamps and then after weeks of waiting, when I emailed to check, they said they are no longer available, and I’ve now been waiting for more than a month to get my money back. Stay away!!!!

ATTY GEN. OF OHIO SHOULD INVESTIGATE THEM I have to vociferously pan these people. What a bunch of thieves. This is one of the worst reviews I could possibly give. I don’t think I’ve ever been more agitated dealing with a furniture company in my life and this was not my maiden voyage. We have ordered things with some success in the past, but this was a debacle that undid any good will. Ordered a piece of art from them for almost $800 on July 17, 2023. It was supposed to ship by September. In August, we got a note saying it would ship in late December. In mid-December, we got a note that said it would ship in early January. In mid-January, we got a note that said it would ship in early to mid-March. At this point, we’d been waiting six months and Burke Décor had our money the entire time. On January 23, 2024, I asked for the item to be refunded in full. On January 30, 2024, they had me upload my banking details into a portal because it had been so long that the refund had to be conducted via ACH instead of to the card I no longer had the same account number on the Mastercard. They told me this would take 7-14 business days, which is a wild amount of time for an ACH. I had communications with them several more times including March 12, March 14, March 18, April 3, April 6, April 9, April 19, and April 24. All the while, they insisted either that the money had been sent to me and arrived, or actually that they had a new processor and it was going to take a while, and that they’d have their accounting department reach out to me. I tried calling the company many times and could not get a call back. Never could I get the same customer service rep on e-mail to respond to the same chain – it was someone new each note. Nobody was there to manage a case or fix a problem. I even began the process of filing a police report in Ohio for fraud before they finally refunded my money which hit my bank account on April 27. These funds were with Burke Décor for nine and a half months, and they withheld my refund from me for three months. I understand they have done this to other people from other reviews. FIND SOMEWHERE ELSE TO SPEND YOUR MONEY. THESE PEOPLE ARE LYING SACKS OF YOU KNOW WHAT.

SCAM SCAM - AVOID. Wow I really should have checked here before ordering. Same experience as everyone else, ordered in August, nothing. I reported them as a fraudulent seller on Google shopping.