Do Not Purchase from Burke Decor The piece of furniture I ordered kept getting delayed with no explanation. After three rounds of delays, I cancelled the order. I now have been waiting for over a month to be reimbursed to my original form of payment. I have sent a number of emails and chatted with agents through their online portal and there has been zero action. All I get back - after multiple days - is a thank you for my patience and that they have again notified their finance team. I filed a claim with my credit card company. Updated In response to the individual at Burke Decor who responded to this review saying, "if there is anything I can do, in any way to better service you, please do not hesitate to ask"....I would like to be credited in full - for the order I cancelled on March 5, 2024 - to my original form of payment and for someone to respond to the emails I have been sending inquiring about status of that credit.

ATTY GEN. OF OHIO SHOULD INVESTIGATE THEM I have to vociferously pan these people. What a bunch of thieves. This is one of the worst reviews I could possibly give. I don’t think I’ve ever been more agitated dealing with a furniture company in my life and this was not my maiden voyage. We have ordered things with some success in the past, but this was a debacle that undid any good will. Ordered a piece of art from them for almost $800 on July 17, 2023. It was supposed to ship by September. In August, we got a note saying it would ship in late December. In mid-December, we got a note that said it would ship in early January. In mid-January, we got a note that said it would ship in early to mid-March. At this point, we’d been waiting six months and Burke Décor had our money the entire time. On January 23, 2024, I asked for the item to be refunded in full. On January 30, 2024, they had me upload my banking details into a portal because it had been so long that the refund had to be conducted via ACH instead of to the card I no longer had the same account number on the Mastercard. They told me this would take 7-14 business days, which is a wild amount of time for an ACH. I had communications with them several more times including March 12, March 14, March 18, April 3, April 6, April 9, April 19, and April 24. All the while, they insisted either that the money had been sent to me and arrived, or actually that they had a new processor and it was going to take a while, and that they’d have their accounting department reach out to me. I tried calling the company many times and could not get a call back. Never could I get the same customer service rep on e-mail to respond to the same chain – it was someone new each note. Nobody was there to manage a case or fix a problem. I even began the process of filing a police report in Ohio for fraud before they finally refunded my money which hit my bank account on April 27. These funds were with Burke Décor for nine and a half months, and they withheld my refund from me for three months. I understand they have done this to other people from other reviews. FIND SOMEWHERE ELSE TO SPEND YOUR MONEY. THESE PEOPLE ARE LYING SACKS OF YOU KNOW WHAT.

If I could leave 0 stars I would If I could leave 0 stars I would. This scam company has yet to refund my money for something on their website that turned out to be a discontinued item that they didn’t even have in stock. They keep stalling that it will take more time with every email, figuring people will just give up or forget. They need to be shut down by the authorities. Stay away!

Do not purchase from Burke Decor Do not purchase from Burke Decor, I order a glass table on January 24 and they said they we're going yo deliver it on Mid February and it never arrived. I contacted them and they told me that it was going to arrive April first and I know how it works so I told then to cancel my order. They said it was going to take 14 business day to get my money back. The 14 business came and I didn't get money back! So I contact then again and they said in 5 business day I would get my money back. Again they did not return my money!! Luckily I paid with PayPal and I talk to PayPal and they returned my money and if it wasn't for PayPal I probably wouldn't have gotten my money back. My order # 874519

Scam artists Scam artists! Stay as far away from this company as you can. Look at their latest email: “In an effort to streamline communications, we currently do not have phone support available. We understand that not being able to contact us on the phone can be frustrating and we apologize for any inconvenience. We are looking to re-activate phone services in the coming months.” They were very quick to take my money for a pair of lamps and then after weeks of waiting, when I emailed to check, they said they are no longer available, and I’ve now been waiting for more than a month to get my money back. Stay away!!!!