Where to begin Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted

The style of the carpet is nice and the … The style of the carpet is nice and the installer did a good job installing the carpet. However, the underlayment is not uniform, so depressions can be felt in the carpet. The carpet was installed before the other restoration work was completed and consequently paint was tracked onto the carpet. The restoration company still has painting, plumbing, electrical and cabinetry work to do, so I expect more damage to the carpet. I did not give approval for the carpet to be installed before the other restoration work was completed.

Consistent customer care and quality work This was the second time we bought carpet from Florcraft and while the first time everything went very well, this time was different. There was an issue with the carpet that meant that its installation would be delayed until they could find a solution. Florcraft worked with their installers and eventually with the manufacturer, The outcome was that the carpet was replaced and they completed the job, with excellent results. We also managed to get a second room carpeted at a discounted price with one of the pieces of the original carpet. We knew they would get the job done and they did and they treated us well throughout the entire process. We will be buying more floor coverings from them yet again.

Kitchen Remodel The kitchen is beautiful! We got all new cabinets, flooring, countertops, and cove base from FlorCraft. The Bellmont 1600 cabinets in Natural Maple finish are just beautiful. We self built our own home in the late 1960's early 1970's, and the kitchen had never been touched since initial construction. We kept the light fixtures and some of the other original elements of the kitchen, and those really help tie this new work in with the old. We self performed and/or contracted structural, drywall, paint, electrical, baseboard heating, and plumbing work. The project started on November 22nd, and was substantially complete by the end of January. There was a lot of coordination of trades, and for the most part it went very well. Jamie at FlorCraft was very knowledgeable, helpful, and patient. He worked with us to develop the design, and Florcraft furnished and installed the flooring, cabinets, countertops, backsplash, and cove base trim. Whenever we needed anything, Jamie took extra effort to make sure we received it. There were only a few glitches on the project. The first was a measurement bust that we handled by eliminating a wall that was to be built. This actually resulted in a better finished product. There were a couple of very small scope of work issues on flooring that FlorCraft fixed, and there some very small workmanship issues on final trim that we took care of. We still do not like the slamming closure on the tip out under the sink - my mom will not use that feature until it is fixed. I ordered some "Rev-A-Shelf LD-0220-50SC Soft-Close Sink-Front Tip-Out Tray Hinges, Zinc" sold by: RokHardware. I plan to install those and will let Jamie know how they work. The last issue was that several of the cabinet doors were warped, and Bellmont/Florcraft/Jamie got new doors and got them installed under warranty. The only other thing I will say is that while Jamie kept us very well informed about the Florcraft components of the project, those things were only about 50% of the complete project. I suggest that the initial estimate should be provided on a form that includes lines for all disciplines (electrical, carpentry, drywall, painting, HVAC, etc.). The Florcraft scope items could have the costs filled in, and the home owner would see right up front that things not provided by Florcraft may have a cost. I made up a spreadsheet to do this, and was able to have a running estimate all the way through the project. It turned out that I was about $4k low on a $38k project, mostly due to unknown electrical and plumbing/HVAC things that got added in. Overall - good job, beautiful kitchen, great people to work with!

Very helpful staff. Great value for the budget. Very helpful staff, timely quotes, responsive to questions. Patrick was extremely helpful in helping with choices for replacement carpet and vinyl flooring. He took the time to discuss the pros and cons of the various choices. I felt he went out of his way to provide us with the best choices for our budget. Would recommend the store without reservations.