Yes, Yes... No? I had two previous experience with getting hard wood flooring installed, and I had no issues 5 stars those times, but when it was time to remove our kitchen island put in a new island and new flowing in the kitchen they dropped the ball left and right, and once the project was complete I never heard from anyone again. The General Contractor did finish the island I think because we said we would eventually be putting in bacsksplash so they didn't seal the new counter top or sinish that area of the wall is just drywall and unsealed but we didn't know when we would get to the backsplash it should have been painted, textured and sealed like normal but no one has even inquired if everything went as expected, the flooring installers were horrendous and left a trash can in the middle of the living room overnight while we lived in the house. I had to move it, they could have moved the fridge back instead of placing it in front of the stove so that I could use both but for some reason even though they had put the flooring down they left the kitchen in such a way that I couldn't use it.

Where to begin Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted

Great Service! Jamie was very helpful, offered suggestions and ideas based on what we were looking for. He was timely with communication and delivered all services he said he would. The product has turned out great (carpet and vinyl tile). We will definitely be using Florcraft for future renovations!

Florcraft Customer Service is Outstanding I can't say enough about Laura's assistance in helping us find the materials to complete a project: 4 different floorings, each to meet a specific need. She was aware of our budget and provided cost-effective solutions. Prices here were lower than "bargain" flooring places. The installers were competent, organized, and detail oriented. The finished project looks great.

Consistent customer care and quality work This was the second time we bought carpet from Florcraft and while the first time everything went very well, this time was different. There was an issue with the carpet that meant that its installation would be delayed until they could find a solution. Florcraft worked with their installers and eventually with the manufacturer, The outcome was that the carpet was replaced and they completed the job, with excellent results. We also managed to get a second room carpeted at a discounted price with one of the pieces of the original carpet. We knew they would get the job done and they did and they treated us well throughout the entire process. We will be buying more floor coverings from them yet again.