Emma
GBI have had an ongoing issue for 4-5… I have had an ongoing issue for 4-5 months about $200 being missed and no one would help me get my money until Richard from the resolution team reached out to me and gave me my money. Nobody until Richard would even try to help. Payactiv needs to work on their customer service
XTrayX
GBThis app has potential to be great This app has potential to be great. It’s not great though. They advertise you’ll get same day pay, but you’re lucky if they update your account at all. Now they are updating every 48 hours. People use the app because we struggle and rely on this company to stand by their word. You don’t mess with peoples finances. People go hungry because this app is all over the place and still can’t seem to function properly. Not only is it frustrating but it’s false advertisement. You lure folks in by saying same day pay, then they commit to you only for you to screw them over. I’m so sick of it. It’s nice when it works but so frustrating when it doesn’t. And now they’ve taken away the ability for the reps to manually add your hours so they cannot help at all which is the dumbest thing I’ve heard. This is obviously a huge problem and it’s dumbfounding that the company doesn’t care enough to fix it.
Mi'lan Smith
GBDavis M. I had an issue with my account not updating and after speaking with multiple agents this morning on the matter and not having the problem resolved I spoke with Davis M. Through the chat option and he was able to resolve the issue immediately, I’m so thankful to have gotten him this morning and him caring enough to resolve the matter. Thank you
Leila Loggins
GBI had three previous representatives… I had three previous representatives the last who hung up on me. But the most recent one, helped me and gave me peace at the end. Very informative, calm and patient. Most importantly, solution orientated, he was the most helpful.
Brenda
GBI had the most pleasant experience with… I had the most pleasant experience with Ronnie O'Connor today. He is very knowleageable and was very patient and polite as I explained my intricate situation. We were able to get to the bottom of the issue and I am deeply grateful for it. Thank you Ronnie! PayActiv-you have a gem with Ronnie, truly exemplary customer services!!!