Awesome Customer Service Premium Home source not only had the best prices on what we were looking for, they also have excellent customer service and give a military discount. Wendy made our experience awesome! Every inquiry I sent was responded to quickly, respectfully and with clear answers. We are very excited to get our new appliances.

Ezpro minisplit 24k btu. Bought a Ezpro minisplit 24k btu. It was easy to install with well written instructions. Unit runs as it should. Was pleased to find that it runs very quiet. Initially concerned about the warranty as I am not a HVAC tech. They reached out to me to assure me that they would honor the warranty.

DIY Couldn't be Easier! I purchased a 4 ton Mr Cool heat pump in May of 2023 and installed it that summer. During my research, I contacted PHS customer service a few times with questions and to get product spec confirmation that required them to contact the manufacturer. They were always upbeat and helpful in answering my questions. That is why I chose PHS over their competitors for my heat pump purchase.

Ordered a dual 54k unit Ordered a dual 54k unit . After purchased they reached out stating what I ordered will put out max of 48k with 1 condenser with dual fans and if this is what I wanted . I didn’t realize , they recommended seperate units to equal the same 54k . Best part , it was cheaper this way . Great and honest company!

Contractor in Somerville MA is very satisfied I'm a contractor in Somerville MA. I came across PHS on the web and am very pleased that I did. The combination of in-stock, great customer service via email and Shop Pay payment flexibility sold me several times over. After a super-prompt fulfillment on one order, I immediately ordered a second time. I recommended they expand their product line in areas I'm interested, such as the new laundry all-in-ones from GE and LG and hope they do. As a new company, they are trying hard and succeeding! Good management and good judgement trickles down.