WONDERFUL We were totally impressed from ordering our lovely range to delivery and beyond. Our range is everything we wanted and more. It looks wonderful in our kitchen as well and could not be more happy.

Customer Service is not Something We should have to bargain for! Okay, so… This company means well, and will ultimately do right by you BUT it isn’t always forthcoming. I appreciate a good company that does business in earnest, and I believe Premium Home Source offers good quality and means to respond well BUT AND ALSO I was wondering how they got so many five star reviews from what can be an ungenerous public and I found out when I needed their response beyond just selling and shipping product… When I needed to exchange size of one of my line sets they held my return over the barrel until I promised to submit a review and in fact even wanted to see the review before they would release the shipping label. This is not honest practice… This is extortion and manipulation. I believe they will fix this, as other customer support representatives responded with some surprise when they learned.

Contractor in Somerville MA is very satisfied I'm a contractor in Somerville MA. I came across PHS on the web and am very pleased that I did. The combination of in-stock, great customer service via email and Shop Pay payment flexibility sold me several times over. After a super-prompt fulfillment on one order, I immediately ordered a second time. I recommended they expand their product line in areas I'm interested, such as the new laundry all-in-ones from GE and LG and hope they do. As a new company, they are trying hard and succeeding! Good management and good judgement trickles down.

Great service and great products This company has done very well for us as we were out of the country while we were arranging the delivery of our appliances that we had purchased through them. We were out of the country due to a death in the family and it was extremely hard time for us. They were able to coordinate on our behalf so that one of our deliveries would not have got sent back to the warehouse. And they helped us tremendously. The appliances are stunning and operate very well! We get nothing but compliments on them and we have nothing but compliments for this company!

Ordered a dual 54k unit Ordered a dual 54k unit . After purchased they reached out stating what I ordered will put out max of 48k with 1 condenser with dual fans and if this is what I wanted . I didn’t realize , they recommended seperate units to equal the same 54k . Best part , it was cheaper this way . Great and honest company!