Continued hardware support You continue to support 20 year-old furniture items the manufacturer/retailer no longer makes, The table is still beautiful and would be fully functional with new slide hardware. (I broke the old) Fortunately, they were aware that you made great replacement hardware, You've saved us a lot of money to replace the whole set with new "modern" furniture we don't like nearly as much.

The ordering process is unclear and… The ordering process is unclear and resulted in the incorrect size being ordered. I am trying to work with what I got, but it is proving quite difficult and more expensive than planned.

Parts ordered are impeccable Parts ordered are impeccable. It would be good if the shipping labels did not include the manufacturer's cost to you which is about half of what you charged me!

My dad passed away 13 years ago My dad passed away 13 years ago, I found a small box with my name on it that had broken hinges. Was surprised it had the number for the hinge parts needed and the website listed. I was delighted he had the website noted since he didn’t use a computer, he was 83. I ordered all that was needed and delivery was fast.

Easy to navigate but hard to find. It was hard to find what I needed because the part I needed was out of stock. And the recommended replacement part was not the correct size. and it would cost me more to return the item than to keep it.