Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Great customer service Unfortunately, the pillow didn’t work for me. This review is for customer service. Their customer service was highly responsive and efficient. They first asked if I would like to make an exchange for a different product. When I confirmed that I wanted to proceed with a return, they handled it right away.

Great customer service The product is well made but what has really impressed me is the customer service. They really are pro-customer

Customer service not as expected… I was really excited because I read that this was the best pillows for neck pain so I ordered a two pack for myself and husband. however only one showed up and I contacted customer service and they said both should have arrived, get a hold of fed ex, but they didn’t have anything to say, I think cuz of the holiday. anyway me and hubby shared one pillow and I don’t know if that is the reason it has lost a lot of the hardness I really enjoyed at the beginning.

Great Experience They have a generous 60 day window to see if the pillow is the right fit. It did not work for me as it was a bit too thick and their customer service was outstanding!