Customer service was excellent. Product needs more structure Customer service was excellent. Cannot be any better. I’d give 5 stars just for customer service if I could. However, the center section of the pillow that is supposed to support your neck/upper spine, just did not offer enough support. I tried it for over a week just in case it took getting used to but nothing changed. If I could make a recommendation it would be to use a material that doesn’t immediately sink in and squish down. Once it squished down under the weight of my neck it really then couldn’t do much of anything by way of support. The side sections were better but that little center part really wasn’t doing anything.

Dosaze made buying a pillow online… Dosaze made buying a pillow online easy. 2-month trial helps to find the right ones. The pillows I ordered first weren't a good fit for my husband and me, but Dosaze rep was very helpful. We got a refund on one, and exchanged for another style for the second. No hassle. The customer rep was very friendly and helpful. Great experience overall.

Elite customer service despite dissatisfaction with the products Even though the pillow I ordered wasn't supportive enough for me and I ended up asking for a refund, the customer service was truly exceptional. The reps were quick and courteous in responding to my emails, offering me not one, but two free exchanges. The company even suggested that I donate the pillows to help the environment. This gesture, along with their overall helpfulness, left me feeling surprisingly conflicted because they were so considerate. While the pillow didn't meet my needs, the customer service was outstanding!

Great customer service The product is well made but what has really impressed me is the customer service. They really are pro-customer

5 stars for customer service 5 stars for customer service. Ordered 2 pillows. The wife loved it. Her mom who was visiting loved it. Ordered more to take back with her. Wasn’t very comfortable for me for back sleeping or side. I have a bigger frame and broad shoulders. They sorted out return for one of them right away.