Great customer service. I tried out their original contoured pillow. No smell, was super nice quality. The style & design seemed great. It was comfortable, and almost perfect for both back & side sleep. Unfortunately, I'm short & small, so it felt too tall for my shoulder height. But the return process was easy. I emailed them, they refunded my money, and then I sent a donation receipt from the animal rescue charity shop where I donated it. They were lovely. I also bought a cooling pillow protector which I really like.

"The Best" Customer Service… They have "THE Best" Customer Service I've ever experienced! So responsive, helpful and committed to satisfying their customers. Their return policy and warranty is probably the best in the industry. Finding the right pillow can be so tricky but they made it easy. Was hesitant to purchase a pillow online but the excellent reviews convinced us to give them a try. We are very satisfied with the results and are sleeping much more comfortably now. Thanks Jazzy

Customer service was fast and very… Customer service was fast and very helpful. They even sent me a different pillow to try when the original didn't work for me. The pillows are great quality they just didn't fix my weird neck issues. It's probably me not them. I would definitely buy from this company again just based on these experiences alone. I appreciate them making this such an easy and positive experience even though it didn't work how i had hoped.

Customer service is great Customer service is great. But the pillows themselves don’t help me. They are heavy but pretty flat and don’t provide enough support. I honestly got more support from cheap $20 pillows from target. You also can’t prop yourself up on these pillows while watching a movie or something because they are so heavy and flat. I tried two different kinds and unfortunately they didn’t work for me, as I have to be kind of elevated during sleep due to acid reflux issues.

Customer service not as expected… I was really excited because I read that this was the best pillows for neck pain so I ordered a two pack for myself and husband. however only one showed up and I contacted customer service and they said both should have arrived, get a hold of fed ex, but they didn’t have anything to say, I think cuz of the holiday. anyway me and hubby shared one pillow and I don’t know if that is the reason it has lost a lot of the hardness I really enjoyed at the beginning.