Customer Service is What Every Company Should Emulate This company has amazing customer service and sustainability goals. The pillow I tried was just OK, and not as good as the pillow I was using already. The pillow did get the best review on WireCutter out of 10 top pillows tried (which is why I gave it a try). Although I won't be continuing to use it, I recommend this company and it's customer responsiveness. It only took a day for me to initiate a desire for a return, and for customer service to issue a full refund, without my needing to return the pillow. At their suggestion, i will make sure the pillow finds a good home with someone for whom it works great.

Great customer service Unfortunately, the pillow didn’t work for me. This review is for customer service. Their customer service was highly responsive and efficient. They first asked if I would like to make an exchange for a different product. When I confirmed that I wanted to proceed with a return, they handled it right away.

Customer service was excellent. Product needs more structure Customer service was excellent. Cannot be any better. I’d give 5 stars just for customer service if I could. However, the center section of the pillow that is supposed to support your neck/upper spine, just did not offer enough support. I tried it for over a week just in case it took getting used to but nothing changed. If I could make a recommendation it would be to use a material that doesn’t immediately sink in and squish down. Once it squished down under the weight of my neck it really then couldn’t do much of anything by way of support. The side sections were better but that little center part really wasn’t doing anything.

Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Dosaze made buying a pillow online… Dosaze made buying a pillow online easy. 2-month trial helps to find the right ones. The pillows I ordered first weren't a good fit for my husband and me, but Dosaze rep was very helpful. We got a refund on one, and exchanged for another style for the second. No hassle. The customer rep was very friendly and helpful. Great experience overall.