Customer service was excellent. Product needs more structure Customer service was excellent. Cannot be any better. I’d give 5 stars just for customer service if I could. However, the center section of the pillow that is supposed to support your neck/upper spine, just did not offer enough support. I tried it for over a week just in case it took getting used to but nothing changed. If I could make a recommendation it would be to use a material that doesn’t immediately sink in and squish down. Once it squished down under the weight of my neck it really then couldn’t do much of anything by way of support. The side sections were better but that little center part really wasn’t doing anything.

When They Say Free Trial - they MEAN it! I have glanced at the other reviews and "great customer service" seems to be a leading theme. I can attest to why - the service I got from Jaysen was top-notch, professional and above and beyond in every respect. I purchased the "regular" orthopedic contoured pillow and the first night was awful as I had to get used to it. By the second and third nights I was feeling more comfortable and was thinking, maybe this time I really have the right solution to my neck problems. Alas, over time it just was not right for me. I contacted support and Jaysen gave me immediate options to perhaps try a different "model" - and in the end I was sent the King model which has a higher loft. Unfortunately that version did not work well for me either and I have already been offered a refund and the return process has been initiated. No hesitation. GREAT customer service from company ambassadors who are a credit to Dosaze. As far as the pillow itself is concerned, despite the fact that it did not work for me, I can easily see how this might be ideal for others. The pillow is VERY well made, and feels premium in all respects. I really, really wanted to love this pillow. But I cannot say enough about the customer service - don't be afraid to go for the "free trial" - they really do mean it!

Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Unfortunately this pillow does not work… Unfortunately this pillow does not work for me. The neck area is too small for me and gave me headache. The side area was too small for me even on the larger pillow. Overall the firm/soft was good but it just didn't work shape wise for me.

The customer service was excellent The customer service was excellent. When my initial pillow didn't work out they sent me a high profile pillow as a replacement. While I was unable to use this product with satisfaction their customer service was excellent, helping me get a refund right away!