Elite customer service despite dissatisfaction with the products Even though the pillow I ordered wasn't supportive enough for me and I ended up asking for a refund, the customer service was truly exceptional. The reps were quick and courteous in responding to my emails, offering me not one, but two free exchanges. The company even suggested that I donate the pillows to help the environment. This gesture, along with their overall helpfulness, left me feeling surprisingly conflicted because they were so considerate. While the pillow didn't meet my needs, the customer service was outstanding!

Customer service was excellent. Product needs more structure Customer service was excellent. Cannot be any better. I’d give 5 stars just for customer service if I could. However, the center section of the pillow that is supposed to support your neck/upper spine, just did not offer enough support. I tried it for over a week just in case it took getting used to but nothing changed. If I could make a recommendation it would be to use a material that doesn’t immediately sink in and squish down. Once it squished down under the weight of my neck it really then couldn’t do much of anything by way of support. The side sections were better but that little center part really wasn’t doing anything.

The customer service was excellent The customer service was excellent. When my initial pillow didn't work out they sent me a high profile pillow as a replacement. While I was unable to use this product with satisfaction their customer service was excellent, helping me get a refund right away!

Not the pillow for me BUT Not the pillow for me. However, the customer service was phenomenal! I ordered the pillow, received it in less than a week. Tried it for an hour, knew it was not for me. Emailed regarding wanting to return it. Was given options of return vs try another pillow. I chose return. No questions asked beyond that. Super customer service and commitment to the community as I will be donating my pillow to a shelter as per their recommendation. Honestly, just awed by this. I wish the pillow would have worked for me knowing the company has this sort of commitment to the environment and others in need.

Unfortunately this pillow does not work… Unfortunately this pillow does not work for me. The neck area is too small for me and gave me headache. The side area was too small for me even on the larger pillow. Overall the firm/soft was good but it just didn't work shape wise for me.