Great customer service and speedy delivery... I ordered several locks and later realized they were on backorder. Rich was very proactive and called me the same day I placed my order to let me know when the locks would be coming in and assured they would be shipped promptly. Sure enough I received them a couple of days later. Order was very quick and accurate, and customer service was wonderful! Thank you

Great service Great service! Extremely helpful in finding parts needed to repair hardware. I am in a unique situation where i live in one state, project was in another state and the company i work for is another state. They were diligent in verifying my identity to prevent consumer fraud, although frustrating at the time, i was grateful for it and questioned why other companies had not done the same.

Excellet support, all the parts you could want Not only did they have the obscure internal deadbolt part we needed, they had enough on hand that we could stock up. When their first distribution source proved to be out of the part, they quickly pivoted to another source and found the parts and had them shipped. The experience was very, very positive.

No Credit For Return I never gave ok to order quoted material. The unauthorized order was shipped anyway and my credit card was charged $1,334.82. I contacted him right away, he said he was sorry. Someone sent me a return label. I shipped all of the material back around mid-August. Your staff acknowledged that you received the returned material. I contacted my CSR again and he said I should see a full credit refund in about a week. That was over a month ago and I've still not seen my credit.

Fantastic product and fantastic… Fantastic product and fantastic support. Will keep buying from them. We bought a magnetic door lock. We couldn't get it to work properly, and chatted with Dan. We have had the information during the chat. The company cares their products and reputation, which makes them a reliable company.