Amazing Company I love the use of clean ingredients in everything that Public Goods sells. I feel safe using the products and appreciate the product transparency upfront before I even purchase. I think there are areas of improvement as well: Such as the website interface, managing auto shipments, and the use of Plastic. I try to limit my plastic consumption as much as possible and I would love for Public goods to offer a take back program for their plastic packaging of bulk refills and other plastic materials used in shipping certain items. So this way they can be reused and upcycled in house at public goods. I really hate to have to throw them away after I finish refilling, seems like such a waste when they could be sent back, cleaned, and given to a new customer. Please become plastic packaging free! Plastic is awful for the environment.

Fantastic Customer Service My husband and I had recently come across Public Goods products in two unrelated environments. We were so impressed with the quality of the shower essentials (and the hand soap and lotion) that I placed an order to outfit our Lakehouse with the same products to give the same experience to our guests. A few days later I sent an email asking if dispensing pumps were sold separately as I felt this would be most convenient. This LITTLE feature which I felt would be a BIG asset was sent to me at no extra charge!

Nice customer service Nice customer service. Also like the eco friendly dishwasher safe non-plastic cutting boards I got. Will consider them when I’m in the market for other products

Amazing products, made better by incredible customer service! I've loved Public Goods for years, but this past experience really set them above. I ordered the Clay Mask for a rental property and it arrived in a Night Moisturizer jar. Product was fine but just labeled incorrectly. I reached out and within minutes I had a replacement on the way! Wasn't even expecting a replacement (they also offered a refund option)- such a wonderful gesture from a wonderful company. Thank you so much!

Excellent Customer Service - Shoutout to Margot Margot helped me untangle a billing complication about my membership, which was coming between me and Public Goods ramen, which are the best anywhere. She was super prompt and understanding. Most important was the flexibility. I very much appreciate that no one recited policy to me (a tack that is always alienating). I felt like there are real humans running the show. Off to order some Spicy Ramen. Grateful for your help Margot!