Speedy customer service PG made sure I got a new herb trio set delivered within days of writing them a note about a faulty set I received that week. Appreciate the due diligence and thoughtful service.

Caring and flexible I am a member of Public Goods since 2020 and gives me peace of mind knowing they are actively working to make packaging and all containers sustainable. The goal is to take plastic of my life and PG is helping with this. Also, their customer service is amazing. Caring people, fast answers, and flexibility to make things easier for the customer.

Fantastic Customer Service My husband and I had recently come across Public Goods products in two unrelated environments. We were so impressed with the quality of the shower essentials (and the hand soap and lotion) that I placed an order to outfit our Lakehouse with the same products to give the same experience to our guests. A few days later I sent an email asking if dispensing pumps were sold separately as I felt this would be most convenient. This LITTLE feature which I felt would be a BIG asset was sent to me at no extra charge!

Public Goods has excellent customer service Public Goods sells good products, responsibly sourced and packaged. I especially value their follow-up when something goes wrong: they work to satisfy customers and to be sure that it doesn't happen again. Customer service, in my opinion, will make or break my relationship with a company. I do appreciate the help I got when a product arrived damaged.

Amazing Company I love the use of clean ingredients in everything that Public Goods sells. I feel safe using the products and appreciate the product transparency upfront before I even purchase. I think there are areas of improvement as well: Such as the website interface, managing auto shipments, and the use of Plastic. I try to limit my plastic consumption as much as possible and I would love for Public goods to offer a take back program for their plastic packaging of bulk refills and other plastic materials used in shipping certain items. So this way they can be reused and upcycled in house at public goods. I really hate to have to throw them away after I finish refilling, seems like such a waste when they could be sent back, cleaned, and given to a new customer. Please become plastic packaging free! Plastic is awful for the environment.