I LOVE MY NEW RUG and The Rug Decor! I LOVE MY NEW RUG! They were very responsive to my messages and were kind, direct and honest. I asked for an update and they even told me how many feet left the weavers had to go until completion! The rug arrived on time with 1+ months to spare, via fed ex- it was nice being able to track it the entire way. Their custom designs are unique and their color choices are beautiful. I would order from them again.

Rug not received Updating as I did receive the rug which is beautiful and fits the space perfectly. I give the rug 5 stars but customer service is a 1. I ordered a rug on 11/21/23 with an estimated 6 week lead time. I contacted the company on 1/5/24 with an updated an they indicated the rug was shipping. As of 1/23, there is no shipping information available on the rug, and they did not respond to my last email to refund my money. I do not believe this is a legitimate company.

I was a little nervous ordering at… I was a little nervous ordering at first because I generally order from the same sites . I am so glad I took the chance . My rubber is stunning and feels so soft and has the perfect thickness. The man I dealt with was great at communicating and answered all my questions. Will definitely purchase again.

Beautiful rug Beautiful rug! It was made to order so of course it took about two months but it was worth it. I feel like some complaints here come from people not reading the full shipping agreement which states it takes 20-45 business days. You do have to search for it a little. They were right on the money because it took mine about 23 days to get to me. Again, it’s really gorgeous, especially for the price!

Very annoying business Very annoying business, we purchased a rug on Etsy, which the total cost would normally cover all postage and taxes. We are now being hounded by Fedex for an extra £60. Despite being told this would be sorted out, it has not been sorted now 8 weeks later. 4 letters from Fedex so far, what are you guys playing at?