Rug not received Updating as I did receive the rug which is beautiful and fits the space perfectly. I give the rug 5 stars but customer service is a 1. I ordered a rug on 11/21/23 with an estimated 6 week lead time. I contacted the company on 1/5/24 with an updated an they indicated the rug was shipping. As of 1/23, there is no shipping information available on the rug, and they did not respond to my last email to refund my money. I do not believe this is a legitimate company.

Love my custom rug I worked with The Rug Decor to have one of their rugs custom made for me in a color scheme and size to work in my space and it is absolutely perfect. They worked with me on color selection, sent me a sample and delivered the rug within anticipated timelines.

Beautiful Product and Service Therugdecor.com was very helpful in working with us on a custom-size rug. They provided useful layout proofs, and communicated clearly. The finished product arrived in a timely way and is even nicer than we hoped. Very happy.

The rug is gorgeous The rug is gorgeous! I wish the communication from the company regarding where they are in the process was better. Had I not emailed to ask, I would have been waiting for over a month with no progress report. It gets to the point where you think you’ve lost your money without ever receiving the product you purchased. But! I finally received an email with a tracking shipment number and all turned out well in the end. FYI, I ordered the rug on Dec. 26th and received it in February. The product is wonderful, the company practices need improvement.

Communication I am not a fan of paying a lot of money for an item (rug) and then hearing absolutely nothing from the company weeks later. This is frustrating and discerning. This company needs to send follow-up email(s) like other biz's do - order getting ready, order in production, order shipping soon... it sure would help with my satisfaction as a customer. Hopefully, I will soon be leaving a review on a beautiful rug that was shipped with care...