Communication I am not a fan of paying a lot of money for an item (rug) and then hearing absolutely nothing from the company weeks later. This is frustrating and discerning. This company needs to send follow-up email(s) like other biz's do - order getting ready, order in production, order shipping soon... it sure would help with my satisfaction as a customer. Hopefully, I will soon be leaving a review on a beautiful rug that was shipped with care...

Rug not received Updating as I did receive the rug which is beautiful and fits the space perfectly. I give the rug 5 stars but customer service is a 1. I ordered a rug on 11/21/23 with an estimated 6 week lead time. I contacted the company on 1/5/24 with an updated an they indicated the rug was shipping. As of 1/23, there is no shipping information available on the rug, and they did not respond to my last email to refund my money. I do not believe this is a legitimate company.

Love my custom rug I worked with The Rug Decor to have one of their rugs custom made for me in a color scheme and size to work in my space and it is absolutely perfect. They worked with me on color selection, sent me a sample and delivered the rug within anticipated timelines.

The Rug Decor has been our go to source… The Rug Decor has been our go to source for rugs! The customer service and quaility and ability to customize sizes has been unmatched! Highly recommend!

I received absolutely no information… I received absolutely no information since I placed the order. Your email distinctly says that once the order is processed value, you will get the shipping tracking next, etc. information got nothing I have been worried about this so I attempted to go on your website and called the number listed. It won’t dial I’ve been unable to contact you, so I have no idea what’s going on with this order.