I LOVE MY NEW RUG and The Rug Decor! I LOVE MY NEW RUG! They were very responsive to my messages and were kind, direct and honest. I asked for an update and they even told me how many feet left the weavers had to go until completion! The rug arrived on time with 1+ months to spare, via fed ex- it was nice being able to track it the entire way. Their custom designs are unique and their color choices are beautiful. I would order from them again.

The Rug Decor has been our go to source… The Rug Decor has been our go to source for rugs! The customer service and quaility and ability to customize sizes has been unmatched! Highly recommend!

Communication I am not a fan of paying a lot of money for an item (rug) and then hearing absolutely nothing from the company weeks later. This is frustrating and discerning. This company needs to send follow-up email(s) like other biz's do - order getting ready, order in production, order shipping soon... it sure would help with my satisfaction as a customer. Hopefully, I will soon be leaving a review on a beautiful rug that was shipped with care...

Good customer service Needed to return my rug and they were very friendly and cooperative.

Very annoying business Very annoying business, we purchased a rug on Etsy, which the total cost would normally cover all postage and taxes. We are now being hounded by Fedex for an extra £60. Despite being told this would be sorted out, it has not been sorted now 8 weeks later. 4 letters from Fedex so far, what are you guys playing at?