Lovely rugs!! They were very responsive and were accommodating with shipping times. The rug was of a very high quality, so thick and soft! The only slight issue was the colors were not quite as expected or shown in photos, but not enough to deter purchasing from them again. It was an overall great experience. Thank you!

I LOVE MY NEW RUG and The Rug Decor! I LOVE MY NEW RUG! They were very responsive to my messages and were kind, direct and honest. I asked for an update and they even told me how many feet left the weavers had to go until completion! The rug arrived on time with 1+ months to spare, via fed ex- it was nice being able to track it the entire way. Their custom designs are unique and their color choices are beautiful. I would order from them again.

Good customer service Needed to return my rug and they were very friendly and cooperative.

Communication I am not a fan of paying a lot of money for an item (rug) and then hearing absolutely nothing from the company weeks later. This is frustrating and discerning. This company needs to send follow-up email(s) like other biz's do - order getting ready, order in production, order shipping soon... it sure would help with my satisfaction as a customer. Hopefully, I will soon be leaving a review on a beautiful rug that was shipped with care...

My original order came and while the… My original order came and while the quality and colors were AMAZING, the pattern was not symmetrical and did not look good in my space. I contacted The Rug Decor and the remade my rug to be symmetrical. They had me approve the digital rendering before it was made and they expedited the process. My rug is gorgeous and I will definitely order from them again.