ajou
GBDon’t order any furniture from this… Don’t order any furniture from this company. I paid over $2,000 for a chair that I had wanted for quite a while. It’s been 5 months and the company still has yet to send the item to me. They charged me 5 months ago yet have not delivered in their end. I’ve contacted them numerous times since the get lack any communication to their customers on order status that’s been sitting for months. Each time it’s the same response - they just give me the excuse their still waiting for their manufacturer. I am appalled by this “luxury “ furniture company. The founder should really take a better look at their customer service.
Kimberly Bell
GBLove our new sofa With the alchemy teams design help we selected the Theseus sectional for our home and couldn’t be happier! It took 2 months to arrive but worth the wait. It looks incredible in our home. Will definitely come back for more pieces soon!
Kathy King
GBSCAM!!! DO NOT BUY FROM THIS COMPANY!! Ordered from Alchemy Fine Home and they never shipped my order. Tried to contact customer service several times with no response. Finally, after three months of waiting, I posted a review on Trustpilot and only then did I get a reply from Alchemy Home. I didn’t appreciate their insistence that I wasn’t in their database and had to provide them with numerous screenshots to prove I did, indeed, have an order and that, yes, I had been trying to contact them. Companies often deny that reviewers are real customers to save face and I don’t appreciate such an underhanded tactic. To top off the whole experience, when they finally promised to refund my order, they simply didn't. The $400 owed to me hovered in my account as 'pending' until paypal finally canceled the refund all together due to inaction from Alchemy. So, one star. This company is a scam. Do not buy from them. Edit: They finally did send the money, but ensured that the cost of the transfer fell to me, the buyer, and not their company. So, no, I never did get a full refund, but I did get most of my money back. Dealing with this company has been a nightmare that's lasted nearly half a year. I will not be changing my review. They definitely deserve NO STARS for their shadiness, underhanded tactics and inability to do what every other reputable business is able to in one week or less. I should be grateful for the partial refund, I guess.
Phoebe Poulson
GBGreat design service We went with the Home Style Fix service for free design help and Vanessa did an incredible job with our kitchen and living room. We paid a deposit up front but we got to use all of it towards our purchases. Couldn’t ask for more!
Jane Harrison
GBIncredible Website, Beautiful Style It’s really hard to find a company that reflects my personal style and Alchemy Fine Home nailed it. They have incredible European style modern pieces that aren’t just the same trendy styles you see everywhere online. I’m a huge fan!