Alchemy Cannot Be Trusted! Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immediately received an order confirmation email. On March 28th (one week in), I kindly wrote their customer service to follow up and see how things were coming, as I had received no updates/notifications. Alchemy responded the same day- “Chris from the warehouse here with a quick email to say we’re prepping your order at the moment. (Nice choice by the way!).” Ok, sounds good, so I wait again. On April 4th (two weeks in now), I was sent an email from Alchemy saying- “When checking over your order one of the team found a small problem, so we’re just getting that resolved before we can package everything up and hand it over to the freight company.” Ok, I’m a little frustrated but I respect the attention to detail and I wait again. On April 10th (three weeks in now), I’ve heard nothing more so I email Alchemy Customer Service for an update. They email me back the same day- “We’re sorry for the confusion and any inconvenience this may have caused. The email that was sent to you about quality control check was sent in error. The supplier notified us that the chair is back ordered until late May.” I’m pretty upset at this point and respond with an email requesting a refund. The next day, April 11th, they send an email order cancellation- “This is a confirmation that your order has now been canceled. Please note that order refunds where applicable will take 7-10 business days to process back to the original form of payment.” Ok, so I wait 10 business days and no refund. I am writing this April 25th, the 10th business day, I emailed them again today and this is their response- “This is a confirmation that we have now processed your refund. The funds will appear in your bank/credit card statement 3-5 business days.” So now I wait again! Hoping once again that Alchemy doesn’t make up an excuse or dodge doing what’s right. Warning!! This business is as shady as they come! I just wish I had never ordered from them in the first place.

My Designer Go-To Site Alchemy has the most incredible pieces you can find online! Their style is unparalleled and I’m always in awe over their inspiration to help me with design ideas. Karen in the customer service team is always a delight to work with. I’ve ordered many pieces over the years and they’re all holding up wonderfully. This is definitely my go-to site for high end designer pieces.

A great new dining table We ordered a great new dining table and couldn’t be happier. It looks even higher end in person. Simple shopping & delivery experience.

New Coffee Table I ordered a beautiful wood coffee table that was made to order for us and while it was a bit of a wait, 3 months, it’s a really unique and gorgeous piece and worth the wait. Seamless delivery with white glove service that we got for the additional wait time was really appreciated and made it an easy install.

Don’t order any furniture from this… Don’t order any furniture from this company. I paid over $2,000 for a chair that I had wanted for quite a while. It’s been 5 months and the company still has yet to send the item to me. They charged me 5 months ago yet have not delivered in their end. I’ve contacted them numerous times since the get lack any communication to their customers on order status that’s been sitting for months. Each time it’s the same response - they just give me the excuse their still waiting for their manufacturer. I am appalled by this “luxury “ furniture company. The founder should really take a better look at their customer service.