Love our new sofa With the alchemy teams design help we selected the Theseus sectional for our home and couldn’t be happier! It took 2 months to arrive but worth the wait. It looks incredible in our home. Will definitely come back for more pieces soon!

Brice Sofa & Chairs We’re obsessed with our new living room thanks to the designer at Alchemy who helped us redo our living room. We ordered the Brice sofa and matching swivel chairs which are so elegant and luxurious in person. We’re thrilled with our new look! Excited to keep working on other rooms and details.

Great new kitchen stools We’re so happy with our new stools! They arrived very well packaged and we got free delivery. The boxes are bit cumbersome to unwrap and dispose of so wish we opted for white glove but overall a great experience.

Alchemy Cannot Be Trusted! Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immediately received an order confirmation email. On March 28th (one week in), I kindly wrote their customer service to follow up and see how things were coming, as I had received no updates/notifications. Alchemy responded the same day- “Chris from the warehouse here with a quick email to say we’re prepping your order at the moment. (Nice choice by the way!).” Ok, sounds good, so I wait again. On April 4th (two weeks in now), I was sent an email from Alchemy saying- “When checking over your order one of the team found a small problem, so we’re just getting that resolved before we can package everything up and hand it over to the freight company.” Ok, I’m a little frustrated but I respect the attention to detail and I wait again. On April 10th (three weeks in now), I’ve heard nothing more so I email Alchemy Customer Service for an update. They email me back the same day- “We’re sorry for the confusion and any inconvenience this may have caused. The email that was sent to you about quality control check was sent in error. The supplier notified us that the chair is back ordered until late May.” I’m pretty upset at this point and respond with an email requesting a refund. The next day, April 11th, they send an email order cancellation- “This is a confirmation that your order has now been canceled. Please note that order refunds where applicable will take 7-10 business days to process back to the original form of payment.” Ok, so I wait 10 business days and no refund. I am writing this April 25th, the 10th business day, I emailed them again today and this is their response- “This is a confirmation that we have now processed your refund. The funds will appear in your bank/credit card statement 3-5 business days.” So now I wait again! Hoping once again that Alchemy doesn’t make up an excuse or dodge doing what’s right. Warning!! This business is as shady as they come! I just wish I had never ordered from them in the first place.

I order 3 items on separate occasions I order 3 items on separate occasions. I did not receive any of my orders. I understand that there maybe wait times and waited for over 3 months. The ETA was pushed twice and yet still nothing. Multiple emails and phone calls later I decided to cancel my orders. I understand that items ship from multiple vendors and that they may delay the item but after 3 months of waiting for small items not even furniture this is ridiculous. Shop elsewhere!!! Most websites have the same items and they ship much quicker.