Fun Place Settings I ordered some exquisite Kim Seybert placemats, napkins & napkin rings and adore them. We got them within a week of ordering them just in time for our anniversary party. A great company to work with!

Don’t order any furniture from this… Don’t order any furniture from this company. I paid over $2,000 for a chair that I had wanted for quite a while. It’s been 5 months and the company still has yet to send the item to me. They charged me 5 months ago yet have not delivered in their end. I’ve contacted them numerous times since the get lack any communication to their customers on order status that’s been sitting for months. Each time it’s the same response - they just give me the excuse their still waiting for their manufacturer. I am appalled by this “luxury “ furniture company. The founder should really take a better look at their customer service.

I order 3 items on separate occasions I order 3 items on separate occasions. I did not receive any of my orders. I understand that there maybe wait times and waited for over 3 months. The ETA was pushed twice and yet still nothing. Multiple emails and phone calls later I decided to cancel my orders. I understand that items ship from multiple vendors and that they may delay the item but after 3 months of waiting for small items not even furniture this is ridiculous. Shop elsewhere!!! Most websites have the same items and they ship much quicker.

Alchemy Cannot Be Trusted! Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immediately received an order confirmation email. On March 28th (one week in), I kindly wrote their customer service to follow up and see how things were coming, as I had received no updates/notifications. Alchemy responded the same day- “Chris from the warehouse here with a quick email to say we’re prepping your order at the moment. (Nice choice by the way!).” Ok, sounds good, so I wait again. On April 4th (two weeks in now), I was sent an email from Alchemy saying- “When checking over your order one of the team found a small problem, so we’re just getting that resolved before we can package everything up and hand it over to the freight company.” Ok, I’m a little frustrated but I respect the attention to detail and I wait again. On April 10th (three weeks in now), I’ve heard nothing more so I email Alchemy Customer Service for an update. They email me back the same day- “We’re sorry for the confusion and any inconvenience this may have caused. The email that was sent to you about quality control check was sent in error. The supplier notified us that the chair is back ordered until late May.” I’m pretty upset at this point and respond with an email requesting a refund. The next day, April 11th, they send an email order cancellation- “This is a confirmation that your order has now been canceled. Please note that order refunds where applicable will take 7-10 business days to process back to the original form of payment.” Ok, so I wait 10 business days and no refund. I am writing this April 25th, the 10th business day, I emailed them again today and this is their response- “This is a confirmation that we have now processed your refund. The funds will appear in your bank/credit card statement 3-5 business days.” So now I wait again! Hoping once again that Alchemy doesn’t make up an excuse or dodge doing what’s right. Warning!! This business is as shady as they come! I just wish I had never ordered from them in the first place.

They Treat Customers Right! The customer service department is insanely good here. They really, truly care about their customers. I had a few special cases where orders didn't pan out, and they fully refunded everything, and were so nice about it. Don't believe the negative reviews, these folks are amazing. Other providers are not nearly this good to their customers. The stuff is beautiful as well... of course, but everyone knows that already.