Excellent company, I can't find a complaint Excellent company. I own 7 cameras from them and the AI DOT app even works online or with some tinkering you can install it on your win 11 laptop. Besides there focous being mostly on personal home security and awesome gadgets. And not a ton of enterprise stuff there a perfect company. I can safely say after 5 months of use that they are a billion times better and more secure than any wyze cam you buy. You can't even decrypt your own sd card. But you can record from the app to an unencrypted mp4. So nobody but the account holder can view anything. They even invented there own format for video files datetime.cvideo I'm a hacker and tinkering kinda person. They use top notch security. Nobody besides you and who you share yohr account with csn see those cameras. Can't wait to own a actually house so I csn try out there leaf blowers and power tools. California doesn't have much grass ahah

Product was never delivered Product was never delivered. Still waiting to see if it does and support could not provide additional insight. They sent a replacement which was received. Appreciate the prompt responses of their support.

Poor Business Practices Got my order, neither Light worked (Set of 2). Took forever to get a reply from Customer service on multiple occasions. Was promised a new set even after I just stated due to the Long period of waiting for responses and still no resolution as a Refund has yet to show up in my account nor have I received the complimentary set even after paying to return the broke set. As stated I'm still awaiting responses and my refund.

Great price great service. -

I Placed an Order - Never Received I placed an order, and when I tracked it, I saw that it says it was delivered on 2024-04-07 at 14:55. I've searched around my house, and I can't seem to find the package. I have also asked my neighbors if it was accidentally delivered to them and they did not get it either. I was hoping that I would be able to get more information about where the delivery driver left it. If that still doesn't help me find the package, I was hoping I could get another one sent or be refunded. I also went to my local post office and the ones in the surrounding area, and none of them were holding my package. I did provide them my name, address, and the tracking number and they said that they didn't have any packages for me and that the tracking number wasn't a USPS tracking number.