Customer Service is Not Very Helpful 2 out of 4 lights shipped were defective. The communication bot is a pain. It took about a week of many emails to stop receiving the idiotic message asking for a photo or video without instructions as to what they wanted to see in the video (how does one show a picture of a light that is supposed to turn on in the dark when it does not turn on in the dark? Send a dark photo?). However, after a week they did promptly ship replacement lights (which work properly).

Review and explanation of my experience using this vacuum. The vacuum doesn't roll well over carpet or area rugs. The second concern is the battery gets very hot. I had sure it was fully charged and used for 25 minutes before the vacuum power ended. I want a refund I don't have time to fuss with a vacuum I need something that is reliable and easy to use. Another thinking the weight at the top is too difficult and heavy. I have week hands and wrist. Please refund.

Poor Business Practices Got my order, neither Light worked (Set of 2). Took forever to get a reply from Customer service on multiple occasions. Was promised a new set even after I just stated due to the Long period of waiting for responses and still no resolution as a Refund has yet to show up in my account nor have I received the complimentary set even after paying to return the broke set. As stated I'm still awaiting responses and my refund.

It was easy to order from your website It was easy to order from your website. The only complaint I had was no tracking number. Every time I tried to click on the tracking information I was told that the order number and tracking number did not exist. I thought I was scammed and was not getting the vacuum. The communication with you was good later but we need more confident communication and tracking information right after ordering.

Get this vacuum! I ordered the vacuum and in two days it was delivered! And, better yet, it is a fantastic machine!!! I’m handicapped so I need something lightweight that I can use together with my walker. This vacuum cleaner fits the bill perfectly! It’s so easy to use and it’s easy to empty. I love it!