Not worth the hassle No shipping confirmation, website account doesn’t have correct information, no one responds to customer service emails, charged twice for lights which shipped twice. Refused to refund money when lights returned. Worst customer service ever. Lights are nice but not worth the hassle and expense.

Great lamp/spotty customer service Great lamp, but info re shipping was very spotty prior to actual redceipt of lam.

Poor Customer Service Products are beautiful, but customer service is extremely lacking. If your order is perfect, you’ll be in good shape. However if you need help with anything, don’t expect someone to care. I ordered two of the same fixture. One came with a bulb, and one did not. I was told I needed to buy the bulb for an extra fee for the second fixture, despite having the same exact fixture come in the same order with a bulb. I was left on “hold” with customer service for hours, and I didn’t receive a response before the close of business hours. I didn’t need an answer then, but a simple “We’re closing, but I’m going to leave the ticket open” would have been helpful. Instead, I had to reach out again and start over.

Bad Service Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You finally at least issued a refund for the several thousand dollar order. What a shame. Your fixtures are attractive and high quality.

More beautiful in person Almost my entire home has been upgraded with Mitzi light fixtures and every time they hit it out of the park. So gorgeous, customer service is amazing. Highly recommend!