Slow response time, missed delivery date by weeks. Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting shipping/tracking info well past the provided delivery date. Email sent requesting refund discussions have gone unanswered.

I have had problems with my power… I have had problems with my power supply and have been in communication with you by email. I’m disappointed that y’all have not helped me in replacing the power pack.

2 issue 2 issue : there’s no instructions for remote and not sure what a few controls mean ? Also When you hook up music with lights , it only allows you to play music on the phones speaker which isn’t loud at all , is there another way ?

Highly recommend Great product very bright and durable led strip. Mounting brackets make for a fast and clean install. Phone application gives you endless amount of colors/flash/ and chase options. I installed mine with leds facing my home they are very bright.I had a small issue but it was quickly resolved I highly recommend this product.

So much better than my old spotlight I have a tree in front of my house that I light at night. I have been using a 100 watt bulb or equivalent for several years. I was never really satisfied at how good a a lighting job that this bulb did. I just replaced it with the 100 watt Novostella unit. I'm just astounded at how much light this unit puts out. It is way better than my old spotlight. Plus I now have amazing color choices.