Love the Lights, Love the Service First let me say, I love the motion sensing, rechargeable, under cabinet lights I received from eShine. They are perfect for my newly renovated closet. I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge. I started a chat session with them on their website, I answered a couple questions, and they determined that I received a couple of faulty lights. They immediately said I would receive a couple of new lights and didn't require me to hassle with sending the faulty lights back to them. Very easy, very fast, no hassle customer service! The only reason I'm not giving 5 stars is because of the 2 non-working lights. Perhaps the quality control could be a little better. But, I will be back to order more lights if I need them.

The Customer Service is Fantastic I've been thoroughly pleased with the products offered by this company overall. Recently, I encountered a minor technical issue, but the outstanding customer service, particularly from Paul, truly stood out. Paul guided me through a simple process—he asked for a brief video detailing the problem. After a swift review, he promptly arranged for a replacement to be sent my way. In essence, their customer service exceeded my expectations. In today's landscape, experiencing such a high level of service is genuinely refreshing.

Great product, great service I bought a set of the puck lights with the hand wave switch for under my kitchen counters. These lights have been used daily for 4 years without problem; recently the wave switch began malfunctioning not turning the lights off completely. I had tried unplugging to try to reset which didn't change anything. I sent a note to online support to see if there was anything else I could check. Unfortunately, the switch had become faulty and they were no longer under warranty. I received a quick courteous response after which I ordered a new switch for a reasonable price. It arrived quickly and I easily replaced the old switch. Everything works perfectly again. My contacts with eshine customer support have all been very positive, and I highly recommend the lighting products.

I purchased EShine under cabinet lights. I purchased EShine under cabinet lighting. When the final configuration was complete longer connecting wires were needed. Just as soon as I placed my order directly with EShine I realized I needed another item and emailed EShine. Customer service response was amazingly quick, they verified what I needed and got our project back on track within an hour. Awesome service. My under cabinet lighting is very cool. Thanks EShine for all your help.

Great customer service with ESHINE I have an EShine undercounter LED light that stopped working. I bought them through Amazon in September 2022. I emailed eShine and they walked me through several fixes which didn't work. I received the replacement LED bar and the light works just like it’s supposed to. EShine was quick in their attention to my issue. I have had instances where, because I bought the item through Amazon and not directly from a company, they won’t provide any warranty or deal with the problem. I'm very impressed with their responsiveness and willingness to fix the problem. EShine really stands behind their products! .