Amazinggggg customer service Their customer service is amazing! It takes a lot for me to write a five-star review. The first pair of boots I ordered had two scuff marks (barely noticeable, but still,) I reached out to customer service. They told me to keep the boots, they gave me a full refund, and a 50% off coupon. I ordered a different pair of shoes, when I tried them on they were a little too small. So I messaged customer service and asked how to go about mailing them back for an exchange to get a bigger size. They told me that I could donate the shoes that I currently have and they shipped out a bigger size! I will definitely be ordering from them again in the future!

The best!!! Customer service was amaaaazing, quality was shockingly good. Already recommended to group of my friends, will defo be ordering from Goth Mall again, thanks x

Relatively fast shipping Relatively fast shipping, dress is lovely. Had to be ironed but looks completely fine. Material feels kind of cheap and the color of the dress differed slightly from the one shown on the website. Don’t let this review scare you off, though! This store is amazing.

Amazing store This store is great, a lot of different styles of clothes and even home decor products. Great quality and super fast shipping. Totally recommend Goth Mall.

In addition to boasting a huge catalog… In addition to boasting a huge catalog of inexpensive, high quality items every goth will love, Goth Mall has the best customer service I have ever experienced shopping anywhere online: and I am a compulsive online shopper! There was a bit of a snafu with shipping my order (entirely the fault of the carrier, not at all Goth Mall), and Molly, the most amazing customer service representative and nicest human being ever, sorted it all out for me immediately. She handled the communication with the carrier, updated me every step of the way without my having to ask, and got replacement items shipped out to me (via an alternate carrier, just to be on the safe side - how awesome is that?!) faster than I could have imagined. I HIGHLY recommend Goth Mall for all your goth needs. You won’t be disappointed!