Great customer service & product I placed (pumkpin spoons) and order and the wrong shipping was added (my fault due to autom fill) I contacted goth mall and Molly in customer service was amazing!!! She updated everything right away and I got my pumpkin spoons shipped to the correct address. Shipping was fast and the spoons were exactly as described. I love them.

Ready for a story of amazing customer… Ready for a story of amazing customer service? In my excitement to buy my wedding dress, I ordered the WRONG size. Not by a little bit either. You can imagine my panic when I received a dress several sizes too small and realized my mistake. I reached out in despair. Goth Mall quelled all my fears. They were prompt, friendly, and reassuring that I would get the correct size. Those wonderful people were correct. I received both (my mistake dress and my actual one) quickly. The dress was a great quality and actually looks like the pictures on the website. I'm a plus sized woman and the thought of dress shopping hurt my heart. I've never been more pleased with the true to size fitting of this experience. If you are looking for a quality, easy experience give them try for your wedding dress.

Excellent experience! Excellent experience! I ordered a pair of corseted leggings and Molly from Goth Mall helped me with sizing and offered great advice. Customer service was delightful, super fast shipping and I was able to keep track of my package every time it moved. Super happy with everything! Will definitely buy from them again.

Amazinggggg customer service Their customer service is amazing! It takes a lot for me to write a five-star review. The first pair of boots I ordered had two scuff marks (barely noticeable, but still,) I reached out to customer service. They told me to keep the boots, they gave me a full refund, and a 50% off coupon. I ordered a different pair of shoes, when I tried them on they were a little too small. So I messaged customer service and asked how to go about mailing them back for an exchange to get a bigger size. They told me that I could donate the shoes that I currently have and they shipped out a bigger size! I will definitely be ordering from them again in the future!

LOVE The Spike Phone Case! I absolutely LOVE LOVE LOVE my spike phone case!! I purchased my first spike case in Hong Kong which was made out of vegan leather and metal spikes several years ago for my Note 5. However, when I upgraded to the Note 8 I wasn't able to find this case in United States which was a bit disappointing. Luckily, I stumbled across GothMall online and I am really glad I found this company. The customer service has been amazing and very prompt...when I recieved my case it was made from the highest quality of materials and they even provided additional glue and rhinestones. I highly recommend GothMall and will continue purchasing my phone cases from them. Thank you!!!:-)