You won't be disappointed... I have had a fantastic experience doing business with GothMall. They ship quick, have a huge amount of products, and I can not rave enough about the customer service. I had an issue with one of the shirts I had ordered and they did everything in their power to make sure I got it corrected. They went above and beyond for getting me a replacement, stayed in contact with me the entire time, were prompt in the emails with letting me know what was going on and fixed the issue with the product. It is hard to find good customer service these days, let alone 5 star customer service and products. I will definitely be shopping here again and referring other people to shop with them. Great company.

My customer service rep Molly helped me… My customer service rep Molly helped me out a bunch. I ordered the wrong size. She got it fixed. Then my package got lost and she spent a decent amount of time locating it and making my wife’s Christmas extra special for once. She was a gold one for sure!

Goth Mall is amazing Goth Mall is amazing. My fault for ordering the wrong sizes. Through email and time I'm happy to say I'm more than satisfied. I've made a great business relationship and I love the effort they put in to meet and exceed your needs. Highly recommend this business to all my darklings around the globe. Check out there gear and love them too. If you work with them they'll definitely work for you

In addition to boasting a huge catalog… In addition to boasting a huge catalog of inexpensive, high quality items every goth will love, Goth Mall has the best customer service I have ever experienced shopping anywhere online: and I am a compulsive online shopper! There was a bit of a snafu with shipping my order (entirely the fault of the carrier, not at all Goth Mall), and Molly, the most amazing customer service representative and nicest human being ever, sorted it all out for me immediately. She handled the communication with the carrier, updated me every step of the way without my having to ask, and got replacement items shipped out to me (via an alternate carrier, just to be on the safe side - how awesome is that?!) faster than I could have imagined. I HIGHLY recommend Goth Mall for all your goth needs. You won’t be disappointed!

Great customer service I was initially very disappointed with my purchase: I was looking for a specific pair of boots from killstar and the google search lead me to GothMall. I own the original killstar boots, they are just very worn out from use and wanted to replace them because I love them so much, but could not find them for sale anywhere. The boots from the pictures looked very similar to the originals, enough to fool me. However in person you can actually tell how very different they are and the fit is completely different too. They look nice to wear, but comfort level is very low. Edit: I was happy to be contacted by GothMall, their customer service is great and they took immediate action by removing the boots from their website since quality was not up to their standard. I look forward to buying from them again!