We could not be happier We could not be happier with the quality of the jacket, shirt and pants that we purchased for my husband. He will be wearing them for our wedding. The craftsmanship the quality of the fabric and the design is beyond measure. Everything is exactly as advertised and even better. I will be ordering my wedding dress from them in the future without any hesitations. You can trust this company. Your customer service is also exceptional, when I didn't receive shipping information they were on it right away and respond quickly. Thank you so much, Akasha and Patrick

This is an awesome site This is an awesome site! They respond quickly to questions on Facebook and had my things shipped out within just hours of me buying them. They also gave me a coupon for 15% off which didn't end up working, so they refunded the amount it would have been back into my account. Great small business, 12/10 will definitely be back to this site again.

In addition to boasting a huge catalog… In addition to boasting a huge catalog of inexpensive, high quality items every goth will love, Goth Mall has the best customer service I have ever experienced shopping anywhere online: and I am a compulsive online shopper! There was a bit of a snafu with shipping my order (entirely the fault of the carrier, not at all Goth Mall), and Molly, the most amazing customer service representative and nicest human being ever, sorted it all out for me immediately. She handled the communication with the carrier, updated me every step of the way without my having to ask, and got replacement items shipped out to me (via an alternate carrier, just to be on the safe side - how awesome is that?!) faster than I could have imagined. I HIGHLY recommend Goth Mall for all your goth needs. You won’t be disappointed!

Great customer service & product I placed (pumkpin spoons) and order and the wrong shipping was added (my fault due to autom fill) I contacted goth mall and Molly in customer service was amazing!!! She updated everything right away and I got my pumpkin spoons shipped to the correct address. Shipping was fast and the spoons were exactly as described. I love them.

Great customer service I was initially very disappointed with my purchase: I was looking for a specific pair of boots from killstar and the google search lead me to GothMall. I own the original killstar boots, they are just very worn out from use and wanted to replace them because I love them so much, but could not find them for sale anywhere. The boots from the pictures looked very similar to the originals, enough to fool me. However in person you can actually tell how very different they are and the fit is completely different too. They look nice to wear, but comfort level is very low. Edit: I was happy to be contacted by GothMall, their customer service is great and they took immediate action by removing the boots from their website since quality was not up to their standard. I look forward to buying from them again!